You have not entered any valid search criteria.

Please enter a keyword and perform your search again.

Reviews - Macdonald Bath Spa Hotel

5

Sydney Road, Bath, BA2 6JF

Price From 304.87 AUD

View Rooms
Show map Close map

Directions

    • /
    • Clear

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (46)

85% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Steve M

  • August 2016

5* Accommodation, 3* Service

The location and facilities are all great however, the service and access to facilities left much to be desired.

We were on a 3 day short break with a planned schedule, expecting to be able to book spa treatments but not possible as all therapists were booked up on the days that we could make. Breakfast was good but not exceptional food and the service in the dining room was chaotic, with staff cruising the room regularly but expert at avoiding eye contact. We and many in the room were left for long periods waiting for food to be delivered and for top ups to coffee, toast etc. The management appeared to be lax and there didn't appear to be any particular server allocated to a group of tables, consequently, different servers brought food, orders were wrong, and a simple request for more toast took over 10 minutes to deliver on Thursday there was a queue for the restaurant at 9:00. 5* impossible to believe. on our invoice the following day, there was a note to say that Thursdays are busy Why. And why not pre-warn rather than let us know afterwards. We didn't eat in the restaurant. it appeared to be very expensive and if the evening service were to be as the breakfast one, it wouldn't have been a good experience. There are great and modestly priced restaurants locally, all easily bookable even in the high season. Finally, on our last but one day our bedroom was serviced, but not to a 5* standard. The bed was obviously hastily pulled together and tucked in. No cushions, no throw. Not acceptable. All of these issues seem to be management type ones which with a closer eye to detail and better organisation would not happen. So, 5* accommodation, 3* service. Not worth £215 a night. I've stayed in better at £85 a night.

  • Karen T

  • August 2016

Macdonald Spa Hotel

Lovely welcoming hotel set in beautiful grounds.

Staff were all polite & happy. We were upgraded on arrival 2 Suites, which were lovely rooms. Good spa facilities. Good location for bath city centre.

  • Wesley Reed

  • May 2016

Macdonald Bath Spa Hotel

My mother-in-law booked this as a surprise 1st wedding anniversary gift on arrival they surprised us both by upgrading our room.

We had a great time here, used the spa facilities Had a lovely breakfast , we hope to return very soon and do this all over again with friends and family.

  • K Head

  • May 2016

Macdonald Bath Spa Hotel

Very very nice hotel from the moment you get to the hotel until The time you leave.

Everybody at the hotel could not do enough for you nothing was never to much bother.

  • Christopher Fisher

  • April 2016

Macdonald Bath Spa Hotel

Lovely hotel.

Great room. Let down by really poor breakfast - more like a 2 star than a 5 star hotel

  • S Parsons

  • March 2016

Relaxing and friendly

All the staff were helpful and friendly .

Our room was clean and comfortable with some nice touches to make our stay feel special . Breakfast was a great selection of full English and continental .

  • Lucy Rodgers

  • March 2016

One night stay

Lovely hotel.

Stayed with friends for one night. Service in resturaunt was good. I felt drinks were very expensive. Room was nice. Walking distance to Bath. I would definitely stay again.

  • J Bassett

  • February 2016

Macdonald Bath Spa Hotel

Impressive building very friendly staff and very close to city centre.

  • S Tait

  • February 2016

Macdonald Bath Spa Hotel

Very enjoyable and will be going back

  • Mark B

  • January 2016

Birthday Treat

Wonderful hotel, perfect for that little bit of a treat, location excellent for exploring Bath.