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75% would recommend it to a friend
Lovely Romantic Stay
This hotel was delightful - I expected it to be a little old-fashioned but the customer service was great and the rooms were lovely, comfortable and very cosy.
I would definitely stay again!
Brook Kingston Lodge Hotel - London
Friendly, helpful staff which made it a pleasant stay.
Friendly welcoming staff, decent accommodation, cooked Breakfast - VERY average.
Would stay again!
Lovely, comfortable hotel, delightful staff, especially the charming and hard-working waiter who carried up three trays of breakfast things to our room, so we didn't have to rush down at the last minute to the Sunday breakfast buffet, which really added to a very relaxing stay.
A delightful place to stay
Our hairdryer was absent and when we asked it wasn't replaced.
The staff were extremely busy but it should have been routinely checked.
First Class hotel with first class attention
The staff were very attentive but not pushy.
The bedroom was excellent, with a good shower (hooray!). We only ate breakfast in the hotel, but it was good food well presented. We will definitely go back the next time we are in Kingston.
Love coming here as convenient and can get good deals.
Great service and lovely rooms.
Terrible service, massive disappointment
The hotel advertised our room as £99 and we were charge £125 at check-in.
The £12.95 (each) breakfast comprised of a small barely warm fry up and a basic and low quality continental selection. When our food was delivered to our room they provided us with toast but no butter or condiments, tea with no milk and my orange juice had a half dead spider floating in it. Atrocious customer service along with low quality food. Will not stay again, premier Inn all the way.
Twickenham weekend !!!
For the price I paid, I would have expected breakfast included and a room with a bit of a view (court yard).
But the staff were absolutely great, polite, extra helpful and very friendly. Thanks to you all !!. Les & Dawn.
Wonderful Stay again!!
This is the second time we have stayed in this hotel wonderful staff, good clean rooms will be staying again.