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72% would recommend it to a friend
Swan's Nest. Home from home
Absolutely wonderful accommodation.
Great room with views of the river. Stayed two nights to celebrate our wedding anniversary. Our stay was so enjoyable with great food at Pierre's Bistro.
Macdonald The Swan's Nest Hotel
Lovely hotel, great room with a great big comfy bed.
Staff were helpful and attentive. Only had breakfast at the hotel but it was very good. Would we go back. Definitely.
Fabulous Birthday Weekend
Wonderful welcoming, informative friendly reception staff.
I had previously emailed for high, quiet room and they fulfilled my request as we heard nothing whatsoever in our stay. The room was well furnished, very clean and warm.The bed was extremely comfortable but even though we asked for extra pillows, they gave no head support, far too flat with insufficient filling - our only minor complaint. Lovely touch that you could ring for ice and fresh milk (no charge). The Bear bar in the hotel was fabulous on Saturday night with one of the best entertainers we have seen here or abroad. Stratford is a beautiful busy place and was made extra special by our stay at the Swans Nest hotel.Note, they give you a free parking permit for your stay that wasn't mentioned when booking. Thank you all for my great birthday weekend.
Quiet, very comfortable stay
Room was very comfortable , clean and quiet.
A lovely, relaxing stay.
Complaint about Xmas period stay
Sadly our Xmas stay here was ruined by the fact that as we found when we checked in but sadly not before as they didnt tell us, the bar and restaurant were fully booked on Xmas day and closed Xmas day night, so we were left with nowhere to eat for 24 hrs, totally unacceptable situation.
I cant believe a hotel would not make provision for its guests. Worst Xmas ever, wife hardly stopped crying from Xmas eve onwards.
Good location pleasant staff clean hotel
Good location , don't recall seeing the carpark charge when booked
Clean rooms and very pleasant staff
Stayed in room 68
Beautiful room however the noise from the kitchen air con unit made for an uncomfortable sleep
We stayed in room 67 which was classed as an Executive Double Room, for one night only.
We arrived just in time for the dinner in the Bistro for which I had reserved a table. The room was above a very noisy kitchen and air con unit or fridge as the noise went on all night. There was a coffee machine in the room with coffee next to it but no cups. When I went to have a shower there was only one hand towel and one bath towel. When I complained on check-out the lady said the cups were in the cupboard under the television and the towels would be in the wardrobe, how ridiculous.!!. The room was very hot but we could not open the windows as it was so noisy. She apologised about the noise and took some money off the bill. How on earth can you class a noisy room like that as an executive room. My understanding of Executive means much better than that. The food in the bistro was lovely.
Room was fine, good location, etc as other reviewers have said.
Breakfast service excellent despite the hotel being very busy. I thought it was a bit off that the LateRooms listing specifically mentions on-site parking, but fails to mention that it costs £5 a day. Also the hotel puts an arbitrary £3 "card handling fee" on credit card payments. (In my case the "non-refundable prepayment" was never charged to the credit card details given to LateRooms, and the hotel waited to charge me on check-out and demand a debit card). Even most corner shops manage to waive card charges if you spend more than a fiver. I'd expect better from a national hotel chain!
Sub-standard room, service and food
The room had a patch of damp in the corner, a loose light fitting next to the bed and the telephone did not work (not great when my wife was ill so we were hoping for room service).
Additionally, the decor and bathroom were not what I expected for £140 per night. The hotel was busy due to Stratford races taking place that weekend, hence my 1 hour wait for food - made worse by the fact that the deserts were bought up with the mains. By the time we had attempted to eat the steak - which was swimming in grease and very tough, the toffee pudding had gone cold and the ice cream had melted. At this point it was nearly 10pm and we had gone past hungry so just called it a night. I must say that the staff were very nice upon checkout the next morning but it couldn't make up for a very poor experience. I wouldn't go there again.