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64% would recommend it to a friend
Macdonald The Randolph Hotel
Wonderful position in Oxford, matchless.
Room lovely. We were allowed to have our two little dogs, so we were very grateful for that!
Room was small but lovely
Poor , not a 5 star
Warning signs were checking in and the staff didn't even bother closing door to dining room where major refurbishment was going on.
Dust and stink everywhere. Put in a ver scruffy room, following complaint got move to another room. New room was freezing even with spare heater on. Hotel looks worn and old fashioned. Staff didn't seem to accept they had guests.
The location of the hotel is great, very central. We had afternoon tea which was very enjoyable,
The walls in the bedroom were thin and we had noisy neighbours.
Not what you expect from a five star hotel. The price of drinks in the Morse bar is excessive , the bar was not very warm which was a shame. Porters and concierge were very helpful.
5* warmth of welcome in a grand old hotel
This hotel came highly recommended by a number of my friends but this was my first time here.
The hotel is a beautiful building and although our room was in the new wing, the join was seamless and we still felt like we were in the old building. My friend says that the rooms in the old part are more atmospheric and she always asks for one there.
The staff couldn't have been nicer or more efficient with the warmth of the welcome when we arrived and at breakfast one of the very nicest I've received in a hotel. It is absolutely not stuffy in there but there is the staff still manage to make you feel an important guest with nothing too much trouble. Breakfast was delicious in the grand surroundings of the dining room. The Morse Bar was too full to get a seat in there but again there seemed to be a great relaxed atmosphere and there was a roaring fire as it was a bitterly cold winter's night. Delectable Molton Brown toiletries in a spacious bathroom, Nespresso machine for a coffee first thing and fresh milk were all appreciated added extras but then it is a 5* hotel. I would recommend getting a parking permit via the hotel for the nearby car park as you get 24 hours for £30 (parking in Oxford is expensive) rather than booking a place in their garage as that is only overnight. Planning a return very soon.
Thank you so much.
It is not easy travelling on your own but at no time did I feel uncomfortable. Everyone was very friendly but not intrusive. The concierges were wonderful. Thank you
lacking the personal touch
This was an ok experience- a solid clean and efficient hotel.
however, compared to other hotels in this bracket, it really lacked the personal touch. all my encounters with staff were very perfunctory and cold. The joy of staying in this sort of hotel is the personal touch, so as a single traveller for business i felt that this was an important feature i missed in my stay.
The Randolph is an iconic hotel in a superb position in the centre of Oxford.We were, however, very disappointed with our stay in terms of value for money.
Food and drink were absurdly expensive, and we felt the whole deal was aimed at the American market where money is not an issue. Our room which was fairly basic, was stiflingly hot at night. The shower didn't work efficiently - no consistent hot water. The view was out over the back yard. Altogether at half price it was very disappointing. At full price cause for serious complaint. There was even plastic sheeting on the floor by the lift on the fourth floor for no apparent reason. The staff were ,however, helpful and friendly.
I enjoyed my brief stay at the Randolph very much, whetting my appetite for a longer stay in future.
Just a little underwhelmed by the dated T.V. in the room but the brevity of my occupation meant this was not a major issue.
Good Location for Central Oxford
Hotel was good, but only one slow lift working for guests and staff due to renovation of the other one.
Very clean, staff pleasant. Breakfast OK, but fried egg not basted with crispy frill around the edge.