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63% would recommend it to a friend
Breathtaking facilities !
As a retired couple, we were left very disappointed that the reception staff seemed prepared to watch me struggle trying to juggle our luggage and my walking-stick, through corridors of 'speed-bump' stairways and then a final assault on two flights of stairs to get to our room.
The fact that a modern hotel has no lift facility is literally breathtaking. . . But the room was nice when we finally got there !
Alveston Manor stay
We all enjoyed our 2 night stay very much.
The hotel was very interesting with all the corridors and rooms with being old quirky. The restaurant was good, it was busy each evening but the food was very good and presented well. Also breakfast and lunch were good and we enjoyed sitting outside.
Things that go bump in the night...
Receptionist lovely, very friendly and an excellent location, unfortunately these are the most positive things I can say about this hotel.
Something, presumably the aircon system /plumbing made a regular, intrusive knocking/banging noise. At 2.30 am after 3 hours of trying to tune out this noise and fall asleep I went to reception to ask to change room. Staffed by a man who apparently had no power to effect this request and had to summon a colleague who took a long time to appear. He made good use of the time spent waiting for his colleague to arrive by choosing to argue with me about the noise, telling me room number 58 'was one of the quietest in the hotel' before himself disappearing without explanation. Second man finally arrived and begrudgingly moved me to a new room, which was quiet. I realise people are not at their best in the early hours but I thought this was poor customer service.
Not much peace in the morning either as the hotel has taken care to install the heaviest bedroom doors it could find, which are almost impossible to close without slamming, ensuring a cacophony echoing up and down the interminably long corridors from 06:30 onwards. Breakfast good, and restaurant staff very polite and helpful. For over £100 a night, for a single room I expected a little more luxury,
The staff were great.
Everything else was disappointing. The hotel smelt stale and of old food, it was grubby, and I felt ripped off at every turn. The marketing material made me believe that I'd be staying somewhere special in a gorgeous room - not so. My room, like most of them in the hotel was extremely ordinary, just like any other chain hotel, except a bit more expensive with worse quality room accessories. Next time I'll look for a quaint B&B, that also does freshly cooked breakfasts (at no extra cost). Yup, a very disappointed customer.
50th Surprise Stay
Excellent, fantastic location to visit historical areas.
A nice hotel in a good central location, but rooms are a bit dated.
We went to Macdonald Alveston Manor over Valentinesday.
The staff was friendly and very helpful and the hotel is in a nice location close to the centre of Stratford. The building the hotel is in together with the spa have a very nice ambience, but the room we stayed in looked very dated and a bit run down. We were a bit disappointed as we had expected a nicer and cleaner room giving the price we paid and the rating this hotel has.
Very nice historical hotel.
Room we were given was a long way from civilization. Nice room but very small for a posh hotel.
Macdonald Alveston Manor
The hotel itself was lovely, a very comfortable and clean room, spa facilities were amazing and the food was lovely.
However, our stay was let down by queueing. 25 minute waiting time for breakfast and a further 15 minutes waiting to check out. Not what I would expect from a 4 star hotel and such a shame when everything else had been so wonderful. We appreciate there may be a short wait at breakfast if going during peak hours as this was stated in their literature and can also understand a slight delay at check out but to take 40 minutes out of the day in total was very disappointing.
To the 'Manor Born'
This hotel has a helpful, friendly and smiley staff.
They appeared to be well organised and well trained. The reception ladies were knowledgeable, approachable and welcoming. In the restaurant the staff were efficient in their duties and showed the same personall qualities. The breakfast was varied and of a very good standard. Our room was a good size at the back of the hotel and was clean and comfortable. The swimming pool is not full size but coped with a number of swimmers, the steam room and jacuzzi were very relaxing. My one criticism here is that the men's changing room needed to be a little cleaner. I understand from my wife that the spa was excellent. The front of the hotel has a quaint historic look which befits the title and the location. It's situation is ideal to walk into the town and most of the tourist attractions. All in all a very pleasant experience and it made us feel as the title suggests to the 'Manor Born'.
Nice hotel but there are a number of let downs
Nice hotel, very dated but still rather pleasant.
BUT stupidly expensive for very little..