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Reviews - Macdonald Burlington Hotel


Burlington Arcade 126 New Street, Birmingham, B2 4JQ

Price From 121.14 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (100)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • ivan watson

  • October 2015

birmingham grand central

Booked an executive double room and was provided with a queen size bed and consequently did not get a good nights sleep.

I have stayed here before and cant remember the beds being small so what is going on!

  • Neil W

  • September 2015

Not worth £160 for one night's stay

The hotel staff were very friendly, but the single room that I was put in was small, dated and not worth £160 for one night.

The hotel is well positioned in the centre of Birmingham for the NIA / ICC Bars and Restaurants

I cannot comment on the food / breakfast as I left before breakfast was served.

  • S Winslade

  • September 2015

A well earned break.

Had a lovely time.

Room and hotel was lovely. Staff very helpful and friendly. We were able to check in early when we arrived. A great location for exploring Birmingham.

  • Jason P

  • September 2015

Nice hotel

Nice hotel nothing to really wow you.

Reception staff were fantastic

Room was ok bed was small and so was the room.

  • L Wolff

  • September 2015

Advertising in late room superior double which has a king bed Got very small bed tiny room.

Information needs to be updated

Cut my toe on floor as grout was very poor standard and falling out in he bathroom

  • J Clarke

  • September 2015

Great hotel

Fantastic hotel location, bit of a mix up with the booking date but the hotel sorted it for me, would recommend this hotel to anyone

  • l scarth

  • September 2015

great location

  • Zoe O

  • August 2015

Nice hotel, great price

Great location for shops and restaurants.

Parking nearby too. Nice and handy for what we needed. Would stay again. Good value for money.

  • Margaret Mcgettrick

  • August 2015

Very satisfied

Upgraded as soon as we booked in beautiful big room huge bed oh so comfortable Hotel is old fashioned which suits us.

Very tired decor in places but clean. Cracked sink in bathroom was a surprise but bathroom looked like it was ready for refit. Lovely soft towels and toiletries plus bathrobe. A very enjoyable stay again we have stayed here many times and would do again. It's so central to everything you can walk everywhere.

  • Shannon D

  • August 2015

Comfortable stay in high Victoriana

We found the Macdonald Burlington hotel to be attractive, convenient, clean and very comfortable.

A minor mix-up with the room status was rectified quickly and professionally. Our room overlooking New Street was a bit noisy, but I felt that was to be expected (especially on a Friday night) and didn't reflect on the hotel.