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85% would recommend it to a friend
Great location, excellent breakfast, couple of improvements required.
Have stayed here twice before, great central city location near train station.
Nice old building with plenty of character. Reception were efficient and polite as always. On this occasion we stayed in room 212, room nice enough. Bathroom appears to have recently been refurbished to a good standard, shame the sealant around bath and bath panel are shabby, spoils an otherwise lovely bathroom.
As always the quality of the breakfast was excellent, but on this occasion we were frustrated with the service, there were lots of staff milling around seemingly with no purpose or area to manage. Consequently we had to ask for hot drinks, ask to order food, ask for butter to accompany toast, ask for jam, ask twice for more toast. We didn't have the heart to order more tea or coffee after we had run out, but neither did any staff member notice and offer either. Such a shame, as I said the breakfast is excellent quality and the dining room is very beautiful with a good view over New street.
birmingham grand central
Booked an executive double room and was provided with a queen size bed and consequently did not get a good nights sleep.
I have stayed here before and cant remember the beds being small so what is going on!
Not worth £160 for one night's stay
The hotel staff were very friendly, but the single room that I was put in was small, dated and not worth £160 for one night.
The hotel is well positioned in the centre of Birmingham for the NIA / ICC Bars and Restaurants
I cannot comment on the food / breakfast as I left before breakfast was served.
A well earned break.
Had a lovely time.
Room and hotel was lovely. Staff very helpful and friendly. We were able to check in early when we arrived. A great location for exploring Birmingham.
Nice hotel nothing to really wow you.
Reception staff were fantastic
Room was ok bed was small and so was the room.
Advertising in late room superior double which has a king bed Got very small bed tiny room.
Information needs to be updated
Cut my toe on floor as grout was very poor standard and falling out in he bathroom
Fantastic hotel location, bit of a mix up with the booking date but the hotel sorted it for me, would recommend this hotel to anyone
Nice hotel, great price
Great location for shops and restaurants.
Parking nearby too. Nice and handy for what we needed. Would stay again. Good value for money.
Upgraded as soon as we booked in beautiful big room huge bed oh so comfortable Hotel is old fashioned which suits us.
Very tired decor in places but clean. Cracked sink in bathroom was a surprise but bathroom looked like it was ready for refit. Lovely soft towels and toiletries plus bathrobe. A very enjoyable stay again we have stayed here many times and would do again. It's so central to everything you can walk everywhere.