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75% would recommend it to a friend
This was the second time we decided to use LateRooms.com to stay in Inverness at the best Western Palace Inverness Hotel and Spa and the second time round was even better than the first apart from we would've liked to have dinner but there was a function on was a shame but never mind the dinner was so good last time.
We used the pool facilities which were great and we also used the room service breakfast service which was even better than imagined would definitely stay again and recommend to anyone.
BEST WESTERN Inverness Palace Hotel and Spa
Room 106 is very loud as it sits above the spa's plant room.
Loud rumbling just like you would hear if your room was on the lower levels of a cruise ship.
This is worsened by the paper thin walls- you can hear people speaking quite clearly.
The hotel was very good the staff were very friendly and very helpful
A good value for money hotel, with the added bonus of a spa
extremely close to the city centre
Who knew inverness could be so lovely!
Had a lovely room over looking the castle, comfortable bed, clean room, even complimentary 'message' soap.
The spa facilities were great. We both had a great time, felt very welcome and incredibly relaxed. We even opted for a night in the hotel over a night on the town. After hearing about it my parents decided to go the next day and stay in the hotel!
Happy to stay again
Lovely Hotel, Great location for city centre, Friendly staff, Relaxing stay
Excellent, really enjoyed our stay.
Got a great price, and can't fault anything. Thank you will try again to stay.
Nice hotel and location, customer service and breakfast could be better
The hotel looks nice from outside and is in the perfect location.
On arrival we were checked in and given our key. Having paid extra to have an executive room with river view we were disappointed to open the room door to see a standard room with a view to the rear of the hotel. Making our way back down we questioned this and were given the room that we had paid for. We did however have to wait to enter our room as it was not ready. Not Huge issues, but when you pay over £120 for room only you expect better. We also paid the extra to have breakfast. It was ok, but like an increasing number of larger scottish hotels, the buffet style just does not offer the value you would expect. All in all the room with the river view was excellent, but would i pay almost £150 bed and breakfast again. Probably not.
Rooms require upgrading,ensuite small , not very hygienic, toilet tissue a degrading one leaf dispenser, what you would find in public toilets, my son who was in room next to us, was annoyed at the fact noisy staff was hoovering outside his room in the early hours, did not enjoy our overnight stay at a cost of nearly £130 ,the breakfast area was full of used crockery & breakfast was cold, not happy