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81% would recommend it to a friend
Feel breakfast should have been included at the price I paid
Great location and customer service
Stayed for two nights on a business trip.
Excellent central location and great customer service. Room was clean and quiet. Would definitely recommend.
Really great room
The hotel is being refurbished and we got one of the new rooms.
It was decorated to a very high spec, very comfortable and good value.
Ideal room for one night.
Ideal room for one night.
Convenient for the Borough Market, Bankside, Blackfriars Bridge and the Mermaid Theatre. The best breakfast I've had in a long time. It was a shame we had to leave for the theatre at 6pm when the theatre opened otherwise we would have used the restaurant.
A comfortable hotel close to attractions in the Southwark area
On first impressions from outside the hotel looks rather dated and in need of attention.
The reception area however was more impressive and open plan with complimentary iced water/fruit and homemade cookies. When we visited, the restaurant was closed which we were not warned of prior to travelling - it is being reopened shortly as a Marco Pierre White restaurant. Breakfast was being served elsewhere but we stayed room only so were able to find alternative provision elsewhere. The room was clean and a good size - the bathroom was particularly impressive. However, we had to have the window open for our entire stay as the room was uncomfortably hot and the heating control would not adjust correctly. I would recommend the hotel for anyone wishing to stay on the south of the river - it was walking distance to Borough Market and close to London Bridge. I felt that the hotel was slightly overpriced however compared to other 4* we have stayed in so would look elsewhere if we visited London again.
Great hotel with excellent customer service.
Good location for tube and good restaurants close by. Would definitely recommend
Lovely, modern, comfortable and convenient hotel stay in trendy Southwark London
My husband and I were traveling for our honeymoon and we were quite pleased with our stay in London.
The hotel was very nice and the staff helpful and friendly. There is breakfast at the hotel as well, along with a restaurant and bar. It's location was great in a seemingly trendy neighborhood close to the Tate Modern and London Bridge, and walkable to many locations. We walked to Buckingham Palace, Westminster Abbey, Big Ben, the London Eye, etc. Overall a very nice stay and we would return at our next visit.
For the amount of money the company paid for the room I would have thought the room would of been of better quality, it looked like the furniture and bathroom could have done with a refurbishment, also I didn't sleep very well as when the lift was used I could hear the door squeak open and close, the staff were very accommodating and front of house was up to date, it was pity the room left my down my first London Business experience.
Not a single hook in bathroom or bedroom for things like coat, dressing gown, scarf.
Also the only plug for the kettle was at the side of the bed - not the safest place to have a hot kettle. Would be far more convenient with the tea coffee etc. For a modern hotel, I find the two above things to be rather bad but overall the room was clean, bed comfy and breakfast great so I suppose 8 out of 10.
A touch of luxury
Well worth the small extra amount for a Privilege Room.
Feel of luxury about the whole experience. Staff were friendly and attentive. Check in smooth. Useful bag drop for our second day whilst we went sightseeing. Minor criticism - could do with a variety of pillows in the room.