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86% would recommend it to a friend
check in was good, hotel staff were friendly and helpful, our room was good, the bed was a little interesting, and not very comfortable as it was two mattresses pushed together, and they were very short as our feet hung over the end of the bed, we had not expected this as we are not tall people.
the standard of food for breakfast was very poor, and the service was very slow also. my wife ordered boiled eggs and they were not cooked, and were returned to the kitchen to be redone, when they came out the second time they were slightly over cooked. The porridge was cold, lumpy very milky and also did not have much flavour. the spa facilities and gym were excellent.
Lovely relaxing stay
We stayed one night to celebrate my 30th birthday - I cannot recommend this hotel highly enough.
Customer service was impeccable, the room lovely, atmosphere so peaceful and relaxing and the spa facilities were great. I came away feeling like I'd been on holiday for a week!
Value for money in a classy hotel
Excellent service and rooms, and really great surroundings.
The lounges looked very comfortable in their Christmas decor and we were made most welcome. Not a great selection at breakfast, but I'd still go back.
delightful hotel couldn't fault
Travelled far, arrived late, Welcomed like I was returning home. Felt like home too.
I have stayed several times with this hotel and continue to enjoy a high level of service and quality of accommodation.
From the welcoming fire in the entry room to the full service breakfast in the morning, I feel relaxed and welcomed. I stayed in a room at the top of the hotel which would have been a former servants quarters, but it isn't a servant's quarters any more. It was a well appointed room with great views. The room was three times the size most hotels give and the bed was big enough to feel lost in. I slept well. The hotel is not far off the A303 or the town of Wincanton and yet I never heard anything, lovely. The Spa is a great way to unwind prior to enjoying a drink in front of the fireplace. Storm outside, what storm outside. I will be returning again, and again.
My wife and I can not say enough nice things about this hotel. They are truly great.
My wife and I have stayed at this hotel before.
We had the Rupert room before which with it's four poster bed and slipper bath set the standard for us that we didn't think could be beat. Well that all changed during this visit. We were upgraded to the Wincanton Suite upon arrival and Wow, I was so overwhelmed that all I could say was Wow. We had the whole end of the second floor. The sitting room was decorated just the way I want our front room to be decorated. The two wing-backed chairs were very comfy and just right to sit and watch a bit of telly and sip on a glass of wine. The bed room is be far larger that four of Holiday Inn Express rooms combined, and the décor was in keeping with the hotel's. The bathroom was separate and decorated to the same standard as the rest of the hotel. We used the Spa again and really enjoyed ourselves. After a great nights sleep we again had a wonderful breakfast. I splashed out and had the salmon and scrambled eggs which were perfect. We cannot thank the staff and the owner's enough for making our stay wonderful.
Four poster Heaven
I had booked the hotel as it was near where I was working and it had a gym.
We arrived after dark having driven through terrible weather and having worked in the wet and mud all day. All I wanted was someplace warm. I loved the Hotel as soon as we opened the entry door and found a lovely fire in the fireplace, and that was just the entry area. The reception was great with a quick bit of paperwork and the offer of assistance for our bags. The interior of the hotel was grand, but did not prepare me for what lay on the other side of our bedroom door. We had the Rupert room which when the door was opened turned out to be a proper four poster bed. All of the furniture was real wood. There was a settee at the end of the bed and a table and two overstuffed chairs on either side. The whole room was a real treat for us. We then opened the door to the bathroom and found that it was a room the size of most hotel rooms I stay in. The floor boards were the original wide wood ones. There was a slipper bath (Like a roll top bath but raised at each end). The sink had a wide and well lit mirror. The toilet itself was a proper w/c complete with original wide wood seat. The décor matched the splendour of the whole hotel. The best bit for me was the separate shower which had a continuous stream of hot water, something I very much needed to get rid of the effects of the weather in Somerset. The Breakfasts need to be mentioned. In some locations there is no veggie option other than fruit and toast. Not so with this hotel. Full English breakfast but in veggie, and with veggies sausages done to perfection, not dry or burnt. Brilliant. The gym had everything for us as well. Would I go again, definitely. Would I recommend it, to everyone!.