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Reviews - Holiday Inn Express Newcastle Metro Centre

3Self Classified Hotel Ratings explained
Clasper Way,Swalwell, Newcastle Upon Tyne, NE16 3BE
Enjoy easy access from the nearby A1 motorway at the well-linked Holiday Inn Express Newcastle-Metro Centre hotel. Holiday Inn Express Newcastle-Metro Centre is 10 minutes' walk from the MetroCentre station with regular trains and buses into Newcastle city centre, 3.5 miles away. We're a 7-mile drive from Newcastle Airport and have ample complimentary parking . Surf the web with our free wireless Internet in the lounge area and Great Room. Invite 30 people to seminars in one of our 2 air-conditioned meeting rooms . Holiday Inn Express Newcastle-Metro Centre is located within 2 miles of The Watermark business park and Newburn Riverside Park . Companies such as BAE Systems and Tyne Tees Television are just a short drive away. A Breakfastis included and is available each morning in our welcoming Great Room . Under-18s stay for free on the extra sofabed in our Family rooms when sharing with parents.
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 68 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
84% recommended this accommodation to a friend 84% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Mr Callaghan
The room was extremely clean, however there was an odour of smoking in the room. As I am a none smoker it would be beneficial in the future if the room had been thoroughly cleared of any smoke smells. It was obvious it was sticking to the fabrics ie curtains, seating etc. Ashame because everything else was perfect.

Reviewed by
M CALLAGHAN

From UK
Who stayed in January 2013

With colleagues

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Average hotel, noisy & breakfast was rubbish
We were greeted by a miserable receptionist.
Room was clean & tidy but nothing special, hotel is in a good location for where we wanted to visit.
Rooms were very noisy, metro trains were regularly passing the room, walls are also paper thin & we could hear any little noise from rooms next door & corridors.
Cooked breakfast was poor, hot selection was sausages(small),frozen scrambled eggs & beans. When I told the receptionist I wasn't impressed with breakfast I was told breakfast was free so I shouldn't expect too much,I could understand that if I'd got the room for a discount price but I'd paid full price

ManagementResponse

Dear S Proctor, Thank you for your business and your review. We take all comments seriously and value the chance to make improvements where possible. I am truly sorry to hear that your stay didn't live up to your expectations. I sincerely apologize for noise challenges and for the dissatisfaction with the breakfast choices. We deeply regret the poor experience and service issues you have encountered. We welcome feedback as it assists us in our never-ending task to better ourselves and improve things for our guests. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. Once again, thank you for your comments. Sincerely, Dhan

Reviewed by
S Proctor

From Barrow in Furness, UK
Who stayed in January 2013

Family with young children

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Receptionist was lovely and very helpful

Reviewed by
Kirsty E

From UK
Who stayed in January 2013

Group of women

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Business trip
Conveniently located hotel, excellent customer service, very clean and comfortable room and the breakfast was delicious no complaints.

Reviewed by
Debbie C

From UK
Who stayed in December 2012

With colleagues

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Perfect for an overnight stay
Stayed here overnight as had a Christmas works party close by,everything was great,receptionist very helpful arranging a taxi, hot breakfast was sausage beans and scrambled egg, which was adequate and there was all the usual toast cerial etc. we will defiantly stay again . Well done Holiday Inn.

Reviewed by
Paul Harrison

From Newton Aycliffe, UK
Who stayed in December 2012

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Weekend away
We enjoyed our hotel stay = room was very clean and comfortable. Breakfast was good. Would definitely stay again.

Reviewed by
K Flitter

From Ilkeston, England
Who stayed in December 2012

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Cold in Newcastle
Got to my room to see it was a twin which would have been ok if the duvet on the bed had been a decent size! It was tiny and thin, I asked at reception if they had a double which I could move to. The lady on couldn't have been more helpful and she did move me to a double, she couldn't help with the standard issue thin duvet though. I slept in my clothes that night it was very cold and unpleasant.

Reviewed by
Kath E

From UK
Who stayed in December 2012

Travelling alone

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Got what we paid for!
Room was clean enough. There wasn't enough tea and coffee at first but as soon as we asked at reception we were given plenty. The reception staff were excellent with help and information, very polite and courteous. Breakfast was limited but we had only paid to sleep there so we weren't about to complain at anything we considered extra. If you are using this hotel for Metro Centre visits then it is situated perfectly. Will most likely be using this hotel again.

Reviewed by
J Graham

From Edinburgh, Scotland
Who stayed in November 2012

Couple

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