Reviews - Holiday Inn Express NEWCASTLE - METRO CENTRE


Clasper Way,Swalwell, Newcastle Upon Tyne, NE16 3BE

Price From 137.29 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (39)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • carol s

  • April 2014


Really clean and tidy with friendly and helpful staff.

I would definitely stay again and recommend to friends. Lovely!

  • Kenneth T

  • April 2014

What it says on the tin

Stayed at the hotel on way between two work venues (Redcar and Kelso).

It was an ideal stopping off point close to A1. Room was comfortable and functional. Reception service was particularly efficient and good. Didn't get the guy's name but he deserves a plaudit. Didn't eat in hotel restaurant but crossed a courtyard to another chain restaurant as the TV was hammering football which I am not interested in. However, all in all a pleasant experience.

  • David Anderson

  • April 2014

ok, simple and dasic

All was clean and today, bar was next to reception but not very inviting.

Bed needed replacing and was a small double.

Response from hotel

Dear David Anderson,

Thank you for taking the time to express your thoughts and concerns. I am pleased to note that you found our hotel to be clean. On the other hand, I am disappointed to read that your stay with us was not what you expected. We sincerely apologize for the inconvenience you had with the room condition particularly with the bed and we are truly regret that this has negatively affected your impression of our hotel. Your comments are being shared with the hotel management and appropriate action will be taken. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. To better assist you on your next stay, please do not hesitate to approach the Manager on Duty.


Dhan M


  • J Thomson

  • March 2014

Great location , if like us you are shopping at metro centre !

Clean , fit for purpose hotel.

Metro centre very close and a couple of eating places virtually in the car park . Would stay and recommend on alone.

Response from hotel

Dear J Thomson,

I appreciate that you took the time to leave a review about our property. It is nice to know that our location was suitable for your needs. It is always nice to receive great feedback from our valued guests like you.

Please see us soon if your travels bring you back to the area!



IHG Care

  • J Todd

  • March 2014

Did the job

We had a twin room which we had booked for a shopping weekend.

The room was clean and we didn't hear any noise other than the trains as our room backed onto the tracks. Though at breakfast we seen larger groups of both men and women (who had clearly had a few the night before) we didn't hear any noise or trouble once we arrived back in the evening. Breakfast was OK and certainly better than I've seen on offer in some places.

  • S Murphy

  • March 2014

Value for money

Really nice helpful staff and for the price this hotel was fantastic - opposite TFI Friday's too.

  • John Hamer

  • February 2014

Good Room

Some confusion at reception but the room was large, clean and comfortable and breakfast was great.

Response from hotel

Dear John Hamer,

Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate your room accommodation and the breakfast. We are sorry to hear that we failed to meet your expectations with the service you received. We appreciate the candid feedback we receive and welcome any opportunity to improve. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your review and have a wonderful day!




  • R Bright

  • February 2014

Holiday Inn Express, Metro Centre

Generally excellent & good value for money - really nice room and very helpful staff.

Breakfast choices very limited.

  • D Fox

  • February 2014

For the price and only staying one night it is just what you need.