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84% would recommend it to a friend
City centre hotel
Excellent Hotel Parking is a dogfight and basically its first come first served or you can use the public car park on Rose Street.
However once you have a parking space-Keep it
That's the only drawback with this hotel-nice rooms, helpful staff, enormous breakfasts and decent evening meal
very polite staff. rooms beautiful. exciting interior
Nice break spoiled
I quite enjoyed this hotel up to the point that they failed to give me an alarm call at 6.45 a.m.
and I awoke with minutes to spare to catch my train. Thank goodness I had had the foresight to book a hotel right next to the station. In the rush to depart I inadvertently left toiletries and shaving equipment. When I rang to complain about the missed call and ask for the bag to be forwarded next day delivery I was assured by deputy manager that it would be despatched. They handed it over to a mailbox company who sat on it and it still has not been returned 5 days later. I finally managed to speak to the proper manager today and issues are being addressed.
This is a beautiful old hotel but in need of updating
as the best word to describe it is "tired"
Nice and tidy hotel close to the bus and train station and public car park.
Location of hotel central to all shops, staff very friendly, rooms clean & spacious, car parking limited sharing with rail station although hotel has limited spaces, parking can be had at rear of rail station.
otherwise a very enjoyable break
Old fashioned Customer Care
Good hotel would recommend it
Great hotel, shame about the wifi
The hotel was excellent and in a great location.
The only thing that spoilt my stay was lack of internet.
The process for accessing wifi required signing up for log in details. Purchasing required card details and password storage was in plain text which is a security risk. I would have purchased a voucher via reception as advised in the hotel information but was informed at the desk that this information was wrong and the service was not available. I would like to stay at the hotel again as I am a frequent visitor to Inverness for leisure and business. However, for business use the wifi issue would deter me. I would have expected it to be free, even with a data limitation.
Great place to stay
I always stay in this hotel as the accommodation & staff are first class in customer service -ideal hotel centrally situated for all the highlights of Inverness