Reviews - The Bristol Hotel - A member of The Doyle Collection


Harbourside Prince Street, Bristol, BS1 4QF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (84)

92% would recommend it to a friend


Customer service


Food quality

Room quality


  • Dave O

  • September 2013

Great Hotel, Staff couldn't be more helpful

I arrived at the Reception Desk and although they couldn't find my booking intially, it was quickly resolved and I was also upgraded to a Luxury Room which couldn't have been better and was excellently equipped.

I visited the bar during my stay and the staff were extremely courteous, professional and friendly as were all staff throughout the hotel. Unfortunately I didn't get to experience the restaurant but the menu and prices seemed attractive. Parking is free in the adjacent NCP car park and you are given a ticket from the Reception upon departure which makes getting to and leaving the hotel so simple. I would definitely recommend this hotel and will be staying there on my next business trip to the area.

  • A Taylor

  • September 2013

Mixed impressions.

Breakfast arrangements were appalling.

I don't expect to have to wait half an hour for a table in a very noisy restuarant and find the other, much quieter, restuarant had stopped serving breakfast three quarters of an hour before the advertised finish time. The receptionist was very understanding but unable to help.As we had booked through you, she couldn't refund our prepaid breakfast charge so we just had to wait and then eat a less than delicious meal. Our room was small but perfectly adequate and the location of the hotel was perfect for our arrangements. We would stay again for the location but probably not on a Saturday night and would only recommend the hotel with reservations.

  • Christine T

  • September 2013

Waterfront location

Lovely room but a pity that it had no view.

We were a bit disappointed that we were unable to sit in the breakfast room by the waterside but the actual breakfast was good.

  • Rhian P

  • August 2013


I'd recommend this hotel to anyone, the hotel is beautiful and luxurious and right on the waterfront in Bristol City Centre.

There are many bars and restaurants nearby and the hotel also has its own River Grille restaurant. Unfortuntely I didn't have chance to sample the menu but it looked amazing. It really is an idilic escape in the city. The rooms are of a very high standard and extremely clean and comfortable. The rooms have a large comfortable bed, beautiful bathroom with free temple spa toiletries. The rooms also have an iron, ironing board, hairdryer, tea making facilities & a safe. The staff couldn't do enough to help us, even taking our luggage to our room. We opened the bedroom door in the morning to a complementary newspaper of our choice & there was also the option to order breakfast in bed. There is also an NCP car park next door and the hotel will provide you with a validated ticket upon leaving so parking is free. (a luxury in any city!)

All in all i'd say if you're heading to Bristol you should make this hotel your first choice!