Reviews - Holiday Inn SOLIHULL


Homer Road 61, Solihull, B91 3QD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (22)

82% would recommend it to a friend


Customer service


Food quality

Room quality


  • Laura r

  • December 2015

Fantastic Stay Looking forward to next visit

The Holiday Inn could not do more for us.

We traveled as daughter and mother on a day out to the Clothes Show. I must say the service was impressively excellent from the cleanliness of the room to the food. Staff were always professional helpful and warming. Breakfast staff particularly were upbeat and helpful always making sure that our experience was a good one. I would definitely return. Very peaceful and good location to explore. My only criticism would be the original room we stayed in 309 was very noisy due to wind coming through windows however, this was addressed with a room change. Also leisure facilities were very good me and my daughter was so relaxed did not want to return home!!

  • S Terparia

  • September 2015

Flawless stay

Absolutely beautiful hotel and accommodating room.

Breakfast was lovely and all the staff were absolutely great.

  • Arun L

  • April 2015


Chose the Holiday Inn based on its reputation but we were disappointed that the bedding was not changed everyday.

The hotel policy was that bedding is every third day but we would have left on that day. But when we requested, the bedding was changed after two nights sleep.

  • Gina Ayling

  • March 2015

visiting Crufts

The Holiday Inn was easy to find with a good car park which is essential as I am disabled.

The reception was friendly and helpful. I had had a phone call before hand to say that the resterant was being refurbished and a wedding was in that night and so no food, they explained where we could eat and were very helpful. The meal on Saturday was very good and the staff excellent. I would stay there again as it was easy to get to the NEC.and everyone was great. Thank you Holliday Inn.

  • Dawn E

  • February 2015

Very disappointing

Room cool, duvet too thin radiator rumbling & noisy so very difficult to sleep, light in foyer of room not working wifi not free of charge which these days I believe should be.

Staff on reception very friendly but apart from the ideal location a big disappointment thankfully didn't pay full price. Not the standards I would have expected from a well established brand.

Response from hotel

Dear Dawn E,

Thank you so much for your review of our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and location of the hotel. It seems that we were not able to execute an exemplary hotel stay experience with regard to the quality of duvet, noise disturbance and lack of complimentary WIFI connection. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.



IHG Care

  • Michael M

  • December 2014

Noisy rooms

On booking in we were given a room with the aircom units outside the window, noisily buzzing and intruding into the room.

On requesting a change, that was agreed without hesitation. The new room was nice - but with a radiator which buzzed and throbbed throughout our stay.

  • S Tinker

  • December 2014


Couldnt have asked for more from booking through to departure., Excellent service and venue.

Thank you all.

  • Cassie L

  • October 2014

Quality hotel at bargain price

This hotel provides really good value for money, customer service was helpful and friendly.

Room was spacious and clean and the free spa facilities are perfect for a short break.

  • Jill S

  • September 2014

Far too cold!

Room was freezing.

Duvet was thin. Heating system was unresponsive. No complimentary water in room.

Response from hotel

Dear Jill S,

Thank you for staying with us and leaving a review.

I sincerely apologize for we fell below your standards on the room condition particularly with the thermostat. Our main concern is for all our guests to experience an exceptional stay and I am truly sorry if we were not able to deliver this to you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We deeply regret that you did not receive the level of service that we strive so hard to achieve. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.



IHG Care

  • Tim Branton

  • August 2014

Tired rooms, awful food

Whatever you do, do not eat in the restaurant.

Staff were mostly very friendly and helpful, but this hotel really does not deserve its 4 stars.

Response from hotel

Dear Tim Branton,

Thank you for taking the time to write a review. We are glad that you found our staff friendly and helpful. Your positive comments surely boosts their morale. On the other hand, we regret that the room quality and food selections were not at par. Please accept our apologies for the inconvenience these aspects have caused.

We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

We look forward to serve you better on your next future visit.

Best Regards,


IHG Care