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83% would recommend it to a friend
BEST WESTERN PLUS Swan Hotel
Had a 2 night stay to celebrate my husband's birthday.
From the moment we arrived the customer service was second to none. Dinner was delicious both evenings, as well as the "full english" breakfast. We had a lovely stay and would definitely stay sgain.
had to change rooms, and did receive a much better room - not good value for money
Room uncomfortably hot above the kitchen.
Breakfast only average. Excellent public areas and staff. Not much choice in Wells. Try somewhete cheaper and enjoys the hotel's open space by the cathedral with a real ale or local cider.
I stayed here for my daughters wedding and could not have stayed in a more wonderful hotel.The reception staff were welcoming(including Snowball-the cat!)who spent much of his time on reception!!-so sweet.
My room was superb-absolutely beautiful and spotlessly clean. I only experienced breakfast,but the service was excellent and the breakfast first class
There is plenty of parking. Thank you Swan for helping to make my weekend the most wonderful in my life
toast was mouldy at breakfast
breakfast was good
Sandwiches were good