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83% would recommend it to a friend
Passing through on business
+ve: express check in good addition - saved time and very helpful hotel rep to talk you through..
+ve: right next to the airport so good for early morning flight
+ve: sound proof room - could not hear airport noise
+ve: room service - food better than average
for improvement: only one lift working
for improvement: air conditioning worked but not efficient so room too hot
for improvement: pillows - foam - uncomfortable
Quality of Food
For such a large hotel we felt that the choice of menu was rather limited, especially for younger adults.
I chose a toasted sandwich as being quite late in the evening I did not want anything too heavy. The toasted sandwich I found quite stale and dry and not very appetizing.
Comfortable easy stay.
Only concern was the nearness of a cell phone antenna base & the inability to change rooms.
Very convenient for the airport
Exactly what you want at airport hotel
Well above normal Novotel good standards
I would normally expect a Novotel to be reliably good - you choose one because you know what you're getting.
However my expectations of this one were far exceeded - what a great airport hotel. The standout feature is the restaurant - whoever they have in the kitchen is worth twice what they're paying them as the food was superb. The standard Novotel menu but delivered with flair and a light touch. The wine menu was good and my delicious glass of Viognier was served at the table, from a fresh bottle. The staff are very helpful, and the rooms are well up to usual Novotel standards. All in all a great stay which impressed my hugely.
The stay here was comfortable and we were well looked after.
Ideal for Birmingham airport especially if you have an early flight
Just right for what we required.
Very family friendly.
Pre flight stay
An excellent accommodation for an early morning flight.
Clean comfortable and reasonably priced meals with a friendly staff. Will use again if flying from Birmingham,
Good overnight stay before an early flight.
Worked well for us before an early flight from Birmingham airport.
Nice room. There was a bit of a mix up with reception over the " complimentary parking" which the hotel knew nothing about. They said " this happens often with late.rooms" so maybe something need to be clarified on the website (it turns out that you just press the button at the car park exit and tell them your reference number to get the free parking).