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83% would recommend it to a friend
I chose this hotel as it's very close to the NEC Arena.
It's very handy for the airport shuttle which takes you to the Rail Station and just a short walk to the arena. The hotel was excellent the only minor issue was the confusion with the type of room and we were told the movies were included upon checking in, however on checkout I was told that was only if you paid extra for the entertainment package but I don't think the staff are clear on what is included on the various rooms. It was sorted out without any fuss and I wasn't charged. Overall it was very good and I would use the Novotel again.
Nice hotel, although there was a mix up over me booking breakfast on laterooms which spoilt breakfast a bit
Great place to stay if visiting NEC
Clean, quiet - does what it says
Lovely clean room, could have had more tea and coffee and sugar.
Very friendly staff, spotless rooms and the most comfy beds
This was the 1st time I have stayed in the Novotel at Birmingham airport.
The staff are friendly and eager to please.
The room was clean and presentable and would be suitable for a wide range of visitors. One of the most impressive points of the hotel is that is it situated just outside departures yet I did not hear one plane take off or land. quite a testament to modern sound proofing. John.
Understaffed, Noisy, and dated
Watch out for additional add on costs, Breakfast not included, No hotel parking have to use N.C.P.
car parks at air port. Very expensive and full of hastle. No help from desk staff before arrival to sort out parking Useless for N.E.C. events. Room sound proofing very poor, lift noise all night long and neighbours toilet and shower habits easily heard. Beware once booked no chance of cancellation. Avoid eating there!!. Poor food, either microwave hot or served cold and stale. Very understaffed, witnessed at least 3 other food complaints during our meal. Bar area looking tired and quite an uncofortable place to try and sit and relax. Just find another hotel, much better ones in locality!!!!!!. Better value better access better experience. Pay the couple of quid more to stay some where else.
A Nice Surprise
This was the first time we had stayed at a Novotel Hotel and our first impression on entering the hotel at Birmingham Airport was ...
Wow. A spacious reception area with nice furniture well laid out. Staff were as smart as soldiers on parade, were welcoming and were anxious to help. The bedroom was OK with everything a visitor might expect except space. The room was small, but since we were only staying for one night it did not spoil the experience for us. We shall stay again and have no hesitation in recommending this hotel. Oh, by the way, the food (supper and breakfast) were excellent.
very nice hotel
We only stayed for a couple of nights, but friendly service, fantastic beds and clean comfortable rooms mean I would stay there again.
The only thing I would have to comment on is that the breakfast at 14.95 seemed very expensive to me, so much so that we didnt bother with it and went across to the airport to eat.
great place to stay will be back for sure