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88% would recommend it to a friend
Great,clean, and smart
Usually stay in smaller hotels,however,this one seemed perfect with its location.
The standard of everything is excellent and you would find it difficult to fault.Lovely buffet style breakfast so you can eat just what you like.You are seated and then a pot of tea or whatever is brought to the table.Then help yourself to a wide choice. Bedroom was a nice size and very good order with a comfortable 6 foot bed,chairs,cabinets,full bathroom set with towels and soaps. We have stayed at many UK hotels and this is one of the best condition units we have stayed at. Very large parking area. It is next to an ASDA shop so snacks are easy to buy in. Very pleased with our stay and would use this Hotel again.
A typical chain hotel.
This Hotel was typical of a good chain Hotel and was particularly the better side of mediocre.The one really black mark was a disgraceful sandwich served on stale bread and curling at the edges.
Not far from Bluewater
Clean & tidy with a good breakfast
Average but perfectly adequate
We stayed for a wedding; the room was comfortable and had everything we needed.
Breakfast was plentiful with a good choice, and friendly, helpful service. Thanks!
Quiet location with good food and friendly and helpful service
A real life faulty Towers
Room was cold on arrival as you are not allowed heating during the afternoon, the headboard fell off the wall whilst my wife was resting after the journey narrowly missing her head, We had to be moved after the headboard was repaired with epoxy resin the smell making it impossible to stay in the room.
We were moved to another disabled room we could not shower due to a cold room and the shower being stuck on scalding hot. We had to spend the next day away from our room whilst repairs were made. Finally on the last evening a new shower was installed. My wife and I are disabled and needed a place to rest during the day. We could not use the lounge due to refurbishment during the whole of our stay. We had to go to local cafes to rest during the torrential rain and hurricane force winds. Disabled parking was not observed meaning I had to set up my wife's wheelchair in the pouring rain on the furthest part of the car park. i found out when we checked that there were alternate disabled bays close to our room, no one told us of this as we struggled to get to our room. The struggle was mad worse by faults with the card keys one day we had to have them reset 5 times making us totally exhausted as the room was at the farthest end of the hotel. On the last day after many complaints I received an apology from the manager after I asked for the head office address. I have been given a complimentary two night stay from them to demonstrate their ability to provide service appropriate for a 4 star hotel. Little compensation for 4 nights of living hell that was our anniversary holiday.