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Reviews - Novotel London Heathrow Airport


Cherry Lane, West Drayton, junction 4m4, HEATHROW, UB7 9HJ

Price From 128.65 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (26)

96% would recommend it to a friend


Customer service


Food quality

Room quality


  • Eric W

  • August 2016

good overnight stay

Booked a family room for one night.

It was a good sized room and tidy, the sofa bed was already made. Polite and friendly staff at reception who facilitated a quick check-in. We also enjoyed the pool and gym facilities though the changing rooms are a bit of a squeeze.

  • Samantha Ramsey

  • July 2016

Novotel London Heathrow Airport

Fantastic hotel with excellent friendly staff.

  • Saffiya M

  • June 2016

Wonderful short stay

We stayed here two nights as a base to visit legoland Windsor and the natural history museum in London.

It served perfectly well as it was a short drive to both places. The kids loved the swimming pool and the kids area was great too. The parking is secure and reasonable price .breakfast was a good standard with omelettes made to order and a good variety of both hot and cold items.

  • priya s

  • April 2016


Had a fab stay.

Thank you x

  • Elizabeth D

  • April 2016

Meeting family visitors from Heathrow

We were very happy over all at the comfort and quality of our rooms.

Staff were pleasant and helpful and service at the bar and breakfast next day were both enjoyable and suited to our needs. In all, we were delighted with our stay conveniently close to Terminal 2 and only minutes from the M4. A handy stop that we may use again and would recommend to others.


  • April 2016

Novotel London Heathrow Airport

Nice and quiet hotel

  • M Dutta

  • March 2016

Check in

Check in staff gave wrong times for breakfast.

Failed to activate the key card correctly before handing it yo us so we couldn't get in the room and no smile :-( None of the ladies behind the check in counter looked very happy.

  • Justine S

  • February 2016


Hotel excellent other than service in restaurant in evening - very slow and staff couldn't speak / understand English properly.

In morning cup of yes in restaurant revolting taste!

  • Sara W

  • February 2016

Novotel London Heathrow Airport

Entrance hall to room needed to be vacuumed.

Rest of the room and hotel was very clean.

  • s gunes

  • January 2016


Very welcoming short distance on the bus route 222 to shops food stores I loved the pool!