Reviews - Holiday Inn Express STOKE ON TRENT


Sir Stanley Matthews Way,Trentham Lakes, Stoke-On-Trent, ST4 4EG

Price From 143.27 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (32)

100% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Powell

  • July 2015

Very friendly staff, spacious comfortable room, but was unable to control the heating

The hotel is ideally situated for all the major attractions in the city.

Reception staff were very welcoming and friendly. The room was spacious clean and in the main comfortable. The main problem was that it was on the cold side (the weather for July was decidedly cold) and we were unable to set the heating/air conditioning unit to do anything else than blow out cold air. In the end we just switched it off. The buffet breakfast lacked sufficient variety of food, but what was provided was reasonable.

  • S Kenny

  • July 2015

Great overnight stop

Immaculate room and very spacious.

Everything about our stay was fabulous until breakfast with the chimps. Kids everywhere. Must have been the start of the school holidays. Note to self. Check this detail before booking.

  • Chandni P

  • June 2015


Me and my other half had a brilliant stay...we was treated very well and the customer service provided was really good we both felt very satisfied and happy with the stay throughout the whole time we was there.

  • Anthony H

  • June 2015

Ask for a non interconnecting room!

Everything was good until we turned off the TV to go to bed.

Our room had an interconnecting door through which we could hear the loud snoring of the room's occupant , which made it hard to sleep.


  • March 2015


easy to get to, good size rooms with pull out sofa bed and main bed comfy good shower and sleep and good breakfast included

  • Jordan H

  • February 2015

Excellent service

The hotel was great value for money as breakfast was included, the staff were extremely friendly, even after I set the hotels grill on fire and they managed to put it out.

Couldn't ask for better service. Only issue was the harvester restaurant next to the hotel, which isn't anything to do with the hotel so 10/10

  • A Dewar

  • January 2015

family visit

Will use this hotel again when visiting family in Stoke.

  • K West

  • January 2015

Checked in easily, even though Stoke were at home

Becci on reception was fantastic, friendly, funny and professional

  • S Finn

  • November 2014


Room was very nice but why only 1 hand and 1 bath towel between 2.

Breakfast was average compared to other chains.

  • Naomi H

  • October 2014

Great, affordable stay!

We stayed in room 19.

Good, spacious room. Very clean (I used to be a room attendant and, by habit, check for cleanliness in all hotels I stay in). Air conditioner in full working condition. Shower room was very nice. Like the design of the bathroom door (can close it so that you're in the toilet so another person can use the sink and shower or can close the bathroom off completely). Shower was amazing. Better than mine at home. Love how shower gel is provided in the pump in the shower. There are only 2 things I would say wrong.. This is one minor but, the length of the kettle wire is not very good. Had to boil the kettle on the floor for it to reach a plug as the kettle was tilted when plugged in the TV cabinet. The other.. Unless you have a car (we do so it wasn't a problem) you can only really eat out at the Harvester. Didn't like the Harvester one bit. Not much vegetarian choice on the menu so had to get starters instead. However, the hotel had menus for local take aways which I found a really good idea. It shows that they have realised there's not much option to eat out and compensated this with take away options. Breakfast was decent. Staff were very friendly. Will definitely be staying again next time we go to Alton Towers