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87% would recommend it to a friend
Hallmark Midland Derby
Hotel was fine however little annoyed on arrival we paid the £68 for our room in cash then was told we had to put a £25 deposit down on our credit card and that it would be released back in the card the next morning.
On checking out the next morning and me having to remind them to cancel my £25 deposit I was told it would take 10 days to get it back
We had very high hopes for this hotel based on the reviews and photos but felt very let down.
Paid more money to be upgraded to a nicer room to discover the room was the same as every other double, the bed was rock hard, the towels had make up stains and the TV only had freeview with very poor signal so a lot of the channels were fuzzy. Ate in the hotel brasserie and the service was awful. There were only 3 sets of people in the restaurant and 2 members of staff and yet we stood ignored for over 10 minutes waiting to be seated, in the end my fiancé had to ask a member of staff who was chatting away to another customer about the football if we could sit down. When we needed vinegar we asked one of the 2 waitress who was laying other tables (bare in mind no more guests came in during the whole time we were there) for some and she said the other waitress would get it for us, 10 minutes later we finally got it. We spent £75 on food and drinks and not once were we asked if everything is ok and if we were enjoying our meal, would of been better off going into Derby town centre. We also had breakfast included in our stay and while it wasn't too bad it wasn't worth the extra money.The best thing I can say about this hotel is its location as its opposite Derby train station, We will be visiting Derby at least every 2 months and would never stay here again!
I had a really comfortable stay in this clean and spacious hotel, excellent value for money
I was pleasantly surprised at how comfortable the bed was and I had a nice size very comfortable room for the money I paid excellent value
Brilliant value for money
Lovely old hotel
Lovely old station hotel, right on the doorstep for the train station.
But it's a decent walk if you're heading into Derby city centre. Room was spot-on; clean, with a comfy bed, a big bathroom and everything we needed. Breakfast is buffet style so you can help yourself,
The stay we had at halmark was mixed.The bed was rock hard,also I don't know what was outside the back of our room,but what sounded like a washing machine was spinning all night.Weirdly all the drawers were either glued or screwed shut,so couldn't use them.
But the staff were all very polite and the breakfast staff especially,were very attentive and effiicient at what they did.
Very clean and spacious
hallmark - Derby
Firstly, I wasn't aware that there were two Hallmarks in Derby.
I had booked and advised my friends to book at the same hotel as well. They also were unaware of this fact and we were booked in separate Hotels. I arrived at 'the wrong one' to be curtly told I had made a mistake and was given directions to the correct one. As I had not stayed in Derby before I was a little 'put out' to be given such curt directions + to be dismissed so easily.
Beautiful comfortable hotel
This warm cosy hotel is in a beautiful setting, staff are very polite and happy to help at all times.
When we looked in our door key didn't work, later it came apparent that the lock had a fault, this was sorted within a matter of minutes even though the maintenance person had to be call in. This makes us feel that it's a hotel that cares about their guest. We will certainly be returning.
Excellent Value and more
Stayed the one night for a Christmas Party night within the hotel.
Only expected a basic room as we were on a deal through Laterooms, but what a surpise. It was massive. King size bed, which was very comfortable, in a clean and (fairly) quiet room - we are near the station here, with party nights and guests moving around, but a first floor room facing the station. I had one of the best nights sleep in a long time - and I'm only a light sleeper. The food for the party night far exceeded my expectations, as generally at this time of year standards dip most places due to sheer volume of guests... but not here, not this year. My food was excellent. I really can't fault the hotel for our stay at all and would definitely stay again and recommend to others.