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Reviews - The Grand Burstin Hotel – A Grand Entertainment Hotel

3Self Classified Hotel Ratings explained
Marine Parade , Folkestone, CT20 1TX
Superbly located by the seaside, this hotel overlooks Folkestone's picturesque harbour.

Choose Grand Burstin Hotel for your gateway to the continent, with easy access to the Port of Dover & Eurotunnel, combined with unparelled evening entertainment. The hotel is conveniently situated only a 10 minutes' walk from the main town and 3 minutes' from the beach.

All 550 en-suite bedrooms are tastefully decorated and have TV, Telephone, Hairdryer and Tea and Coffee making facilities. The Health and Leisure Club is fully equipped with and boasts a Swimming Pool, Sauna, Solarium and much more per Session:- £4.00 for an adult and £2.00 for a child.

There are two restaurants, the Victorian and the Harbour, which serve some tasty food. The Ocean bar hosts the LIVE entertainment programme, music from the resident band and bingo! Or you can dance the night away with our late night disco. WIFI is free to all guests and available in all ground floor lounge areas of the hotel.

Well behaved pet dogs are allowed in the hotel at a cost of £10.00 per night, or £25.00 per stay
Picture of The Grand Burstin Hotel – A Grand Entertainment Hotel, Folkestone at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since February 2013 Customer recommendation
Guest Reviews Based on 548 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Family friendly
63% recommended this accommodation to a friend 69% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

When I was there I had a fantastic time
staff were fab, entertainment fab, food fab

Reviewed by
s scott

From Canterbury, UK
Who stayed in January 2015

With colleagues

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Worst hotel we have ever stayed in
We are just back from a short three day break at the Burstin, and need another break to recover from it. On arrival we had to ask for our room to be recleaned due to the state of the bathroom, the room smelt of weed and old smoke and it had marks all over the walls and celing. That pattern of rundown tiredness continued throughout the whole hotel - there was a musty smell and there was dust everywhere - my partner infact has a dust allergy and used a full packet of hayfever tablets during that one night. We went out and purchased cleaning products for our room to make it habitable after the bath was "recleaned" and had luckily brought our own towels from home with us - the stained off white ones presented would have been more at home in a skip.
On the first night we were awoken by the fire alarm at 5am to which they sounded out a tannoy for 15 minutes after stating it was a false alarm meaning we didnt get back to sleep after our seven hour drive. This also was set off again on our last night; to be fair we were greatful for the wakeup call meaning we could get up and leave as quickly as possible.
The breakfast was ultimately inedible; the orange juice (if thats what it was) was sour with white bits floating in it and the food was tasteless - infact i think childrens plastic play food would have had more appease and taste.
NEVER AGAIN! DO NOT BOOK THIS HOTEL!!

Reviewed by
Kay E

From Salford, UK
Who stayed in January 2015

Couple

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Great service, great accommodation.
When Laterooms failed to process my booking and the guy on the end of the phone wasnt any help, the receptionist at the Burstin was more than helpful and managed to help resolve the issue.

Reviewed by
D Johnson

From UK
Who stayed in January 2015

Couple

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excellent.
excellent part from the booking. I booked for 2 rooms, when we arrived reception could not find the second booking/ this was very worrying. they found another room for the 2nd couple.

Reviewed by
leonard sutton

From Braintree, UK
Who stayed in December 2014

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Staff are very helpful
All thow hotel is old the staff made my stay memorable and it was very god value for money

Reviewed by
C Cresswell

From Walsall, UK
Who stayed in December 2014

Couple

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  • Family friendly

The Grand Burstin Hotel – A Grand Entertainment Hotel
I was happy with the way we were treated by the hotel staff they were always polite and attentive, our bedroom was very small but usable, but I was not happy by having to pay parking charges for the hotel`s parking area even if there were no parking spaces I feel customers should have been told prior their arrival.

Reviewed by
B Woodruff

From Plymouth, UK
Who stayed in December 2014

Couple

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just great
A really nice stay and good value. You cant go wrong with this one.

Reviewed by
D Lister

From UK
Who stayed in December 2014

Family

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My Favorite Hotel
I was in The Grand Burstin Hotel twice and this is a really wonderful place. If you decided to making shopping - you need 5 min. walking only for main shops in Folkestone. I also enjoyed see view and walking near water on harbour a lot. Also breakfast was always perfect and staff was very friendly. I will recommend this hotel for everybody. With my best wishes for The Hotel.

Reviewed by
Alla F

From MINSK, BELARUS, Belarus
Who stayed in December 2014

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great christmas break
excellent value for money food brilliant and every night brilliant cabaret act excellent seaview room with everything in the room with you need

Reviewed by
M Healey

From Mablethorpe, England
Who stayed in December 2014

Couple

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Very disappointing. Room average, food poor. Entertainment good.

Reviewed by
J Jones

From London, UK
Who stayed in December 2014

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