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74% would recommend it to a friend
Lovely hotel and customer service but not a good nights sleep
Great welcome at reception, lovely friendly staff and clean room, usually all you would ask for the price we paid but the only other important thing, a 'good nights sleep' was missing.
Our room no. 33 had an extracter fan right outside the window (or at least that what I thought it was) and the noise from it during the night sounded like someone spent the all night hoovering in the room above us. So unfortunately we did not have a good nights sleep.
I know some might question why we did not report the problem, but the noise was not that obvious earlier on, but if it had been we would have mentioned it to reception and asked for them to move us, unfortunately for us it was only so obvious in the silence at night.
I was hoping for a "Hotel de Vin" boutique experience but was very disappointed.
The hotel and Superior room decor was tired and drab. The grout in the bathroom has seen better days and the service at breakfast extremely slow.
Excellent service and great value
Such friendly and helpful staff.
Central hotel for a relatively cheap price. Would recommend it for business travel.
We stayed at the Grey Street Hotel for two nights.
We had an amazing stay and found the hotel to be excellent. Very clean and the staff are very friendly too. Service was quick and attentive. Great location on beautiful street and lots of restaurants and coffee shops on your door step. We would highly recommend this hotel.
Busy but quiet
The hotel could do with a more conspicuous sign.
I walked past it twice before I noticed the lettering in the window. Though it's on a busy corner and there was quite a lot of noise downstairs, the room was quiet and comfortable. Minor gripes : the lighting is all standard and bedside lamps, one of which didn't work, and there were no switches close to the bed; and the TV reception was poor. Apart from that it's a good room at a very reasonable price and a very handy city centre location.
Old TV, 7 free view channels, net down, loud music thumping from 11pm until 2.30am (Tuesday!)
Poor response to complaints
Cleanliness & general info
This was listed as a 'boutique hotel' , so with that I assumed the lights bulbs would of been checked to ensure they worked - 3 out of 5 didn't work.
There was a filthy complimentary toiletries dish - it was thick with dust & general ground in dirt. Also the bath had not been cleaned thoroughly. On the whole very disappointed, attention to detail lacking - such as basic housekeeping cleanliness, chipped/stained paintwork too.
Very clean and nice and comfortable.
The lady at reception was very sweet and helpful.
Room wasn't noisy although it was on main street, fab location for pubs and theatre.
Definitely stopping here again.
Under whelmed for the price
Felt like it was the location that sold it not the hotel being any better than others on the market