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Reviews - Metro Inns Walsall

Birmingham rd, Birmingham, WS5 3AB

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (111)

59% would recommend it to a friend


Customer service


Food quality

Room quality


  • A ALi Asghar

  • July 2016

Metro Inns Walsall

the bath was not working.

I tell them the bath was not working they look at it and told us the room was not very good and same thing bath not working. i went to them to cash the breakfast as my friend not not well. we not give you any back and the ask for same milk then very rude.

  • charles m

  • July 2016

Dodgy Shower

Asked for double and got a twin, which was quickly resolved and changed to double.

TV did not work, some type of digibox not switched on, but once on still could not get channels, just a blue screen. The shower started ok but packed up after a minute and was a sporadic dribble, so I resorted to filling bath as the taps worked ok with good pressure. As the bath had been painted inside to cover up old chips and scrapes, but the paint was itself flaking off in places it was a most unpleasant prospect. I mentioned these to lad in reception as I dropped off key in the morning but got little response.

I have stayed her many times before and not had these problems, and paid less than they are now charging, so I don't think I will return.

  • natashane m

  • July 2016

no complaints

good value for money

  • Sally Cartwright

  • June 2016

Metro Inns Walsall

Nice, clean, new baby welcome.

Friendly staff.

  • J Lopez

  • June 2016

Cleaning service need Improvement

The room was dirty I was't vacunning.

In the bathroom rest of somebody paper on the bin. The shower was broken.

  • Keir Randles

  • June 2016

the photos dont do it justice

Appalling place to stay it was a cross between a really old hospital and grange hill.

The bed was comfortable. We were 50/50 of whether just to leave. It smelled very old but that could have been the fridge that didn't work. Why didn't we complain. It would have achieved nothing. The whole thing needs to be knocked down.

  • Steven Nicholson

  • May 2016

Worst hotel ever

Room was dirty-no toiletries-milk was off-but was just a basic room-have stopped in nicer hotels for half the price

  • K Oliver

  • May 2016

Metro Inns, Walsall

Hotel was basic but clean.

Telly in room was problematic - had to get receptionist to sort it. Woken at 4:30 am by traffic on road outside - double glazing not that good.

  • james l

  • May 2016

Would of been better sleeping on the hard shoulder of the m6

The hotel needs a serious update and for my room.

The bath panel was hanging off no complimentary soap or shower gel. Tv was from the 90's then a car alarm at the hotel went of every 5 minutes thru out the night. Meaning I got next to no sleep. The continental breakfast was ok. But a choice in full fat or low fat milk would be good. And the cutlery was dirty overall I won't be back

  • A Hannan

  • May 2016

It's ok

I had seen batter in my life