Reviews - Chimney House Hotel and Restaurant


Congleton Road Sandbach, Crewe, Cheshire, CW11 4ST

Price From 168.05 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (52)

67% would recommend it to a friend


Customer service


Food quality

Room quality


  • Ryan Howton

  • August 2015

Very disappointed

This was the worst hotel I have ever stayed at, the room had bugs and spiders in, plug sockets were not working we had to use an extension lead provided, the ironing board cover was burnt, full of holes and didn't fit on the iron, and they decided to have a fire drill at 07:30 am.

Never in a million years worth £70 per night without breakfast

  • Douglas D

  • July 2015

Chimney House Hotel and Restaurant

Although dinner was enjoyable, it was not good value for the cost.

Breakfast was very poor. Instead of the drinks machine it would be better if the person taking room numbers etc also asked if customers wanted tea or coffee and then gave out pots - cheaper in the long run but customers do not have to then get up from the table for a second cup. The hotel could do with the net curtains washing as they are totally nicotine stained and in need of good wash. Make all rooms non smoking!

  • Jean M

  • July 2015

Chimney House Hotel and Restaurant

Very good value.

  • G Hardman

  • June 2015

How disappointing and disgusting

The room was "tatty", wallpaper hanging and peeling off the wall in a number of places, paint peeling off the radiators in big lumps, dated and old furniture, definitely not "stylish and modern" as described, this even included the dreadful tea/coffee mugs; the pelmet !!!.

covering was hanging off; there were too many beds squeezed together; the quilt on our bed was so thin we had to get up and get half dressed to keep warm; the shower head could not hold its self upright and watered the wall behind it, we had to get a screwdriver from the car and tighten the screw; there was an old rusty electric heater plugged into the wall above one of the beds; a large damp patch was clearly visible above the window and the receptionist on arrival ignored us for nearly 5 minutes and was extremely unfriendly and unhelpful. The only good things were the large and clean towels.

  • A Scott

  • May 2015

A very pleasant hotel in beautiful surroundings.

Beautiful grounds for this old manor house type building, which was clean but tired.

Dinner was lovely food, good service but slightly on the expensive side. A lovely break in a rural spot, very near the M6 but quiet and tranquil.

  • Jamie D

  • April 2015

The hotel seems to be going through some changes.

There seems to be a lot of new staff around but even though we were the only 2 in the bar area it took 20 mins for us to be served the executive rooms were of a high standard.

we ate i the restaurant and the steak was over cooked and tuff we did not receive a check back so just put up with it the starter and dessert we really good though.

  • Barbara A

  • March 2015

Enjoyable Stay

I phoned before arrival to ask for a room which did not require too many stairs, as there was no lift.

I was told we had been put in room 21, a few stairs to tackle; I said that would be OK, as my husband uses a walking stick so should not be too much bother; when we arrived they had very kindly given us a room on the ground floor, no stairs at all. Wonderful.

One criticism, duvets are a bit lumpy. Restaurant - food really good, but service rather slow - very busy but needed more staff. (staff lovely)

  • P James

  • March 2015


Very comfortable bed and clean room however windows were in need of replacements.

Overall the hotel was very clean and staff were friendly and helpful.

  • Tony R

  • February 2015

Chimney House Hotel and Restaurant

I have stayed at this hotel a number of times and overall have this a nice relaxing place to stay.

The rooms I of very good standard. I have only stayed as here on business but feel it would be nice to stay here for a relaxing weekend break with a loved one and just a couple of minutes from the m6. Only negative was the very limited menu in the restaurant.

  • Kevin Onn

  • February 2015

One gets what one pays for

When I booked to stay at Chimney House Hotel I thought the price was very good but I was hesitant at the final booking because in the back of my mind I kept hearing 'you only get what you pay for' and the price for the room, a standard double, was nearly half the standard price, for bed and breakfast.

The room was a decent size for a bedroom but the bed was only a three quarter with a duvet barely covering the mattress.

The window had a broken handle but another handle had been fitted which did not close the window properly. There was a gap which allowed the noise from the M6 through, which is constant. The pelmet over the curtains was coming adrift from the fixing and so I duly corrected. The room was clean although tired looking but warm. The bathroom was clean but when I went to shower water appeared neat the toilet and I was not sure where it came from. The shower knob had a part missing but worked OK. When we used the hand sink water ran across the marble top. On the second day there was no hot water to get a shower in fact it was stone cold and so we boiled the kettle a couple of times to get some water in the sink to wash with. When I went to settle the bill, I was given £20 off for the lack of hot water. The hall leading down to our room had a fusty smell and the temperature variation was extreme from cold to warm. The restaurant seemed a little cramped with plain easy wipe tables but the food was nice not excellent. The breakfast buffet was continually running out of food which isn't bad as long as it is replenished within a couple of minutes not five or ten. So all in all I suppose we got what we paid for but if I had known for sure I don't think I would have stayed there!. Read the reviews and be careful!!!