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75% would recommend it to a friend
Excellent staff and service let down by undersized and overpriced room
We spent 2 nights at the Tollemache Arms and would have checked out after the first night had we been able to find somewhere so late in the day.
We received a very warm welcome and every member of staff we encountered was very pleasant and helpful. Nothing seemed to be too much trouble.
The main issue was with the accommodation. The room was tiny, cramped and tired. Hardly any room to move round the bed which shot off sideways when leant against.
The room could do with some better lighting to brighten it up a bit.
The tea tray was generous and we were given fresh milk on arrival - though we had to ask for some on second day as room hadn't been serviced when we returned in the evening.
Fresh clean towels were stored on a rail in the tiny toilet because there was nowhere to put them in the tiny shower room. Knees almost touched the door when sitting on toilet. We're not fans of having to go to another room to wash our hands after using the toilet and there was nowhere to hang a hand towel in the shower room. There was no extraction fan or air freshener in the toilet so any smells lingered for a long time and pervaded into the bedroom.
The shower was small but very powerful with good temperature control. I bruised my elbow on the door handle while drying myself because of the cramped space. Basin taps were difficult to turn with wet hands because they were so smooth. The floors were extremely creaky and we were woken at 5am by the creaky floorboards of another resident. The 'free wi-fi' fluctuated between very weak and non-existent which was really frustrating as we couldn't get a phone signal either. We'd like to have seen more choice at breakfast. It seemed to be full english or full english with no cereal or fruit/yoghurt available. I asked for jam for my toast to be told they'd run out and were waiting for some to be delivered!. Not being a fan of cooked breakfast, I requested toast and marmalade for the second morning and this was willingly provided. The cooked breakfast was plentiful and mainly tasty (especially the black pudding) but orange juice and sausages weren't to our liking and the egg yolks were tiny
We wouldn't choose to stay in such cramped conditions at any price so at £85 per night with limited breakfast menu, we felt the room was significantly overpriced. By comparison, we'd stayed in another local hotel the night before for £65, in an attractive, spacious room with excellent hot and cold breakfast menu and excellent customer service.
Good overnight accommodation
Very friendly, welcoming and helpful reception and service.
Room was "in the roof" and quite warm but the windows opened. Compact toilet and shower.
Nice setting, quaint hotel, lovely bar but no good for a famkley
Beautiful building and setting.
However we had a major issue from the off in that we requested a cot for our 2 year old and when we arrived we were told the message had not got through and that facility was not available. Room very small but would have been fine for the two of us, however we were forced to let our child sleep in our bed which we meant we got very little sleep, the room was also sweltering hot although there isn't much can be done about the weather. We used the bar for an evening meal and that was pleasant. The breakfast, "included" in the price however seemed like a box ticking excersise, the bearest minimum to provide a cooked breakfast. The staff were generally pleasant. We feel our stay was overpriced for what we received and ruined by the inability to receive our "special request" of a cot. I have since rechecked and this was clearly on the late rooms booking.
Room was fine, comfortable and basic. The food we had was excellent but breakfast service was unprofessional. Recommend for a stopover, weekend stay.
Excellent hotel, very helpful staff, nice garden area!
Tollemache Arms Chester Road, Tarporley, CW69JE
met up with some friends on Friday night had a 4 course meal - food was fantastic and plentiful, the entertainment (a singer) was brilliant, good choice of drinks/beers, etc.
The service and staff were all very very polite and most helpful - made to feel very welcome. Room was clean, had a fantastic nights sleep and woke up to views over the countryside......what more could you ask for!. Full English breakfast served with a smile by, assumed, the owner - breakfast and drinks again were brilliant. Would definitely stay here again.
small room but had what we needed
Have eaten at Tollemache a number of times and always a friendly welcome and good food.
First time stay overnight. Room was VERY small with little room to move, and small but functional en suite. Up quite a steep flight of stairs so not suitable for elderly or those with mobility problems. We only needed somewhere to sleep for one night, so it was fine, but could not have managed more than one night. Breakfast was a little disorganised but I believe chef was ill so understandable. Food quality and quantity very good . Excellent dog friendly place
Very clean and comfortable, great value.
Wonderful hosts small rooms
Hi, We had a lovely warm welcome on arrival, and offers of arranging for a Chinese takeaway to be ordered in as we were too late for food from the kitchen.
the bed was the best I have ever slept in away from home. I am not sure how to rate the breakfast other than outstanding!. We would return to the Tollemache just for the hospitality we received. The only let down is the size of the room - quite small, and some small maintenance jobs needed in the bathroom ( loo roll holder coming away, tape under glass shelf etc) This would then qualify the room rate.