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82% would recommend it to a friend
Really good value for money and couldn't do enough for you.
Arrived about five-ish checked in in the bar and the waiter was very happy, a really nice guy and made you feel welcome. Went to room (room 1) which was quite small but big enough and had gorgeous views out the back. Wasn't anything plush but it wasn't pine furniture and flowery curtains and bedding which I can't stand. Bed was reasonably comfy and the bathroom small and pretty basic but again did the job. We had a few too many drinks and was late for breakfast and the waiter and chef could not have been anymore accommodating telling us no rush, take our time and whenever we were ready. The breakfast was good also. They then told us no rush to check out either which was really nice. The staff really make this place, so thank you. If you want somewhere that is good value, relaxed, good food and a lovely country pub give this place a go!
A lovely one night stay
We recently stayed at the hotel and although the rooms were small they were adequate and well equip.
The staff were really friendly and could not do enough for you. Breakfast was fantastic. We would definitely stay again.
Small is not the word!
I have never stayed in a room so small.
It was designed for 2 people but there was not enough to room for both people to move about at the same time. The welcome was warm but they did attempt to charge us more than the Late Rooms confirmation.
The weather was exceedingly warm but no fan or air con was provided. Breakfast was another disaster. We were told that the Baker was on the way with the bread, however he didn't make it. Place has great potential but needs more organizing.
Lovely room, staff are very friendly and helpful and food is delicious.
This is our second stay and we would definitely stay again next time we visit Cheshire.
Most excellent friendly staff.
Excellent staff and service let down by undersized and overpriced room
We spent 2 nights at the Tollemache Arms and would have checked out after the first night had we been able to find somewhere so late in the day.
We received a very warm welcome and every member of staff we encountered was very pleasant and helpful. Nothing seemed to be too much trouble.
The main issue was with the accommodation. The room was tiny, cramped and tired. Hardly any room to move round the bed which shot off sideways when leant against.
The room could do with some better lighting to brighten it up a bit.
The tea tray was generous and we were given fresh milk on arrival - though we had to ask for some on second day as room hadn't been serviced when we returned in the evening.
Fresh clean towels were stored on a rail in the tiny toilet because there was nowhere to put them in the tiny shower room. Knees almost touched the door when sitting on toilet. We're not fans of having to go to another room to wash our hands after using the toilet and there was nowhere to hang a hand towel in the shower room. There was no extraction fan or air freshener in the toilet so any smells lingered for a long time and pervaded into the bedroom.
The shower was small but very powerful with good temperature control. I bruised my elbow on the door handle while drying myself because of the cramped space. Basin taps were difficult to turn with wet hands because they were so smooth. The floors were extremely creaky and we were woken at 5am by the creaky floorboards of another resident. The 'free wi-fi' fluctuated between very weak and non-existent which was really frustrating as we couldn't get a phone signal either. We'd like to have seen more choice at breakfast. It seemed to be full english or full english with no cereal or fruit/yoghurt available. I asked for jam for my toast to be told they'd run out and were waiting for some to be delivered!. Not being a fan of cooked breakfast, I requested toast and marmalade for the second morning and this was willingly provided. The cooked breakfast was plentiful and mainly tasty (especially the black pudding) but orange juice and sausages weren't to our liking and the egg yolks were tiny
We wouldn't choose to stay in such cramped conditions at any price so at £85 per night with limited breakfast menu, we felt the room was significantly overpriced. By comparison, we'd stayed in another local hotel the night before for £65, in an attractive, spacious room with excellent hot and cold breakfast menu and excellent customer service.
Good overnight accommodation
Very friendly, welcoming and helpful reception and service.
Room was "in the roof" and quite warm but the windows opened. Compact toilet and shower.
Nice setting, quaint hotel, lovely bar but no good for a famkley
Beautiful building and setting.
However we had a major issue from the off in that we requested a cot for our 2 year old and when we arrived we were told the message had not got through and that facility was not available. Room very small but would have been fine for the two of us, however we were forced to let our child sleep in our bed which we meant we got very little sleep, the room was also sweltering hot although there isn't much can be done about the weather. We used the bar for an evening meal and that was pleasant. The breakfast, "included" in the price however seemed like a box ticking excersise, the bearest minimum to provide a cooked breakfast. The staff were generally pleasant. We feel our stay was overpriced for what we received and ruined by the inability to receive our "special request" of a cot. I have since rechecked and this was clearly on the late rooms booking.
Room was fine, comfortable and basic. The food we had was excellent but breakfast service was unprofessional. Recommend for a stopover, weekend stay.
Excellent hotel, very helpful staff, nice garden area!