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Reviews - The Paragon Hotel

3Self Classified Hotel Ratings explained
145 ALCESTER STREET , BIRMINGHAM, B12 0PJ
Situated in the vibrant Irish Quarter the Paragon Hotel is just a 10-minute walk from Birmingham's centre, the Bullring shopping centre and a 5 minute drive from the ICC. This impressive Victorian hotel offers traditional home-cooked food in The Princess Helena Restaurant, and our cosy Naylor’s Bar offers a great range of beverages and light snacks to suit all. Free Wi-Fi and car parking is available for all guests and throughout Summer 2014 guests receive a 25% voucher off food and drink purchased during their stay (until 31st August), exclusions apply.

With close links to all major motorways and just a 20 minute drive to the NEC and Birmingham International Airport, the Paragon hotel is the ideal place to stay whether staying for business or leisure.
Picture of The Paragon Hotel, BIRMINGHAM at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since May 2013 Customer recommendation
Guest Reviews Based on 362 reviews
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  • Cleanliness of accommodation
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  • Family friendly
41% recommended this accommodation to a friend 44% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

waste of money - dont book
My room was one of the recently decorated ones and was fine. However I had to wait from 3pm-1am(!) to get a remote for the TV. The room had no phone so it meant having to go up and down the stairs to communicate with reception. Was repeatedly told they would bring a remote and then first. The TV. Did not happen. Eventually at 12.30am I said (since I was only staying one night) they could move me to a room that had a TV or give part refund. The chap then fixed the TV but apparently all their TVs are still without free view boxes. Hence for some bizarre reason after paying nearly £50 for a room with a TV, I could only access 5 channel.
My friend stayed in Old Crowne Inn just around the corner. She paid £35, stayed in a beautiful Tudor building. I went round and the staff were so so lovely and she had a TV with more than 5 channels - and did not have to wait 9hrs and go up and down to reception to access them!
The cleaners I encountered were sweet and helpful but the communal stairs were vomit inducing, with the carpet sticky and crunchy under foot. Shame because the reception looked promising but its like a diamond encrusted door to access a cave. False advertising.

Reviewed by
A ROBINSON

From Wallingford, UK
Who stayed in October 2014

Travelling alone

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Cold, dirty and dark
We stayed here recently, to find that on arrival that there were a large number of people hanging around reception, ( I didn't think much of this at the time, but later realised it's because it was better than being in the room) the girl on checkout was efficient but not friendly.
We went up to the room and it was dark, there was no main light in the bedroom, all the furniture was black, and out window looked out on to a roof of the hotel covered in rubbish.
The bathroom was grubby but did come with a shower, sink and toilet. Whilst I turned on the TV and found all I could get signal for was ITV, my partner decided to try and have a shower. She turned the water on and left it to warm up for five minutes... well ten... well after that she gave up and had a cold sink wash.
Afterwards she sat at the dressing table to find the lamp didn't work to do her makeup.
Apart from that, the bed was lumpy, but the duvet and pillows were clean.

Reviewed by
Stu Stevens

From Hinckley, UK
Who stayed in October 2014

Couple

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Shower was very hard to set, too hot or ice cold no in between settings. Television lost signal on BBC channels very often.

Reviewed by
K Jackson

From Liverpool, UK
Who stayed in October 2014

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Not to the picture standard. Checked in and checked out within hours. Room moulded

Reviewed by
Nolwazi N

From Tilbury, UK
Who stayed in October 2014

Couple

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very faded grandeur
this must have been a beautiful hotel some years ago, but it has been allowed to deteriorate. There is a feeling of neglect in it. The staff were helpful and friendly.

Reviewed by
Sebastian L

From Kingsbridge, UK
Who stayed in October 2014

Couple

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Good Value
Excellent choice for value hotel (free car parking). Rooms were clean with tea, coffee TV etc. The location means it was a 10 to 15 minute walk to get near to the city centre but, at these prices, you could afford a taxi if you wanted!

Reviewed by
Graham W

From Kidlington, UK
Who stayed in October 2014

Travelling alone

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Paragon
Would not recommend unless as a very last resort!
Chandelier in main lobby area outside reception was leaking. We had a faulty fire alarm where the hotel manager knocked on our door thinking that we were smoking in the room. Had 2 miss calls on the room landline in the middle of the night. Shoddy shower with very slow drainage system, my feet were drowned in the water. The TV was out of date, tiny and only had 5 channels.
Only positive, the reception staff were nice.

Reviewed by
Kamran U

From UK
Who stayed in October 2014

Couple

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Very good

Reviewed by
S Kamath

From Gloucester, UK
Who stayed in October 2014

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The hotel is currently being refurbished, the ground floor is quite nice however the rooms although reasonably clean had damp on the walls. Also they currently have a large number of refugees staying at the hotel.

Reviewed by
Paul B

From Oldham, UK
Who stayed in October 2014

With colleagues

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good hotel for the price
Hotel a little further from station than implied by site, but a good building, which on the side we were on looked out into the city and an attractive park.
All basics provided, save for a television remote control (not that we really needed it).
Decor pretty dated and limited lighting in the room but overall a very comfortable place to stay, and a good deal for the price.
No experience of the food as the provided no vegetarian options on the nights we stayed so opted to eat in town.

Reviewed by
Luke R

From Ilkeston, UK
Who stayed in October 2014

Couple

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