Reviews - The Paragon Hotel



Price From 138.27 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (425)

36% would recommend it to a friend


Customer service


Food quality

Room quality


  • Darren C

  • February 2015


The hotel is in serious need of upgrade.

The room was cold when we entered but managed to get the heater working. Only one plug socket in the room to which the tv was plugged in, couldn't have the tv and kettle on at the same time. The rooms need more lighting too as we're very dimly lit at night.

  • Clayton S

  • February 2015


There was no customer service at all during our stay.

Upon arrival we were handed the key with very little interaction from the receptionist. Our TV could not maintain a decent picture due to lack of signal. When we approached reception and reported the fault. Response was we can't do anything about it...its a technical issue. The room was small but it was clean and the bathroom was too. At breakfast we were greeted by a lady who appeared not to enjoy her job. Handed us a photocopied menu and told us we could order cooked breakfast. The problem was they did not have everything available on the list. The continental selection also had little choice. Parking was inadequate. The car parks itself was opposite the hotel. It was dilapidated and unsecured. However my car remained in one piece. No WiFi available in the building accept in the freezing cold lobby. But you had to ask for the password...reception probably would not be able to help you as it was a technical issue. The only positive comment was the building itself was amazing. Full of features and had a very Gothic atmosphere. The lobby was massive, the halls were long and could have been from a film set.

  • M Ablett

  • February 2015


Great location and very friendly staff.

However the first two rooms we were allocated seemingly had no working plug sockets, and the third had a dodgy leaking shower. By this time we just couldn't be bothered to complain again and be moved to another room with another fault. So whilst the staff were very friendly, the hotel standards were not so great, and we will not be returning.

  • May P

  • February 2015

Not for me

I needed to book a room at short notice.

The foyer/reception was beautiful, unfortunately the room I was in was very shabby, but clean. The walls was very thin, and other occupants very noisy. I did not get a restful sleep. Although the picture of the hotel was very nice, I did not feel very comfortable in the surrounding area. The reception staff were very helpful, and booked me a cab to leave in the morning.

  • Stephen C

  • February 2015

No thrills is one thing!!!

For £32 I wasn't expecting much.

The receptionists were nice enough although did not give out much voluntary information (wifi code, breakfast times/costs) on arrival. To be fair, another chap was compaining about the std of his room seeking an upgrade on arrival. When I came back to collect my suitcase he was also complaining about his upgrade room. The room was basic but had not been dusted of vacuumed for a while, dated furniture, old sash windows that didn't keep the cold out, damage to the bath tub, pubic hair on the bed clothes and a towel, the shower rail was broken with some white tape to secure it... Not even the toilet roll holder was screwed on properly. No thrills is one thing but this hotel took that description to another level. The car park was the first warning sign to be honest with absent sentry hut filled with rubbish and broken glass over the floors. Don't expect much if you're staying here!

  • Ryan M

  • February 2015

The Paragon Hotel

Wasn't like the pictures

  • R Tracey

  • February 2015

I was in a single small room that cost 96 pounds and the telly never worked and asked 3 times different people and no one at all fixed it.

So 96 pounds for a small room was totally poor. I travel all over the world and the British standard is the worst and yours was at the bottom. I did not complain, but will definitely not recommend you to any company I work with and that is very many.

  • Zoe R

  • February 2015

I'm surprised I didn't see a kid on a scooter in the hallway

The hotel was like something from the shining.

We drove up to it and were concerned about the area, lots of abandoned buildings and just seemed to be in a bad part but we haven't been to Birmingham before so didn't really know where we'd be, should of done a street view. Then we pulled into the car park next to the hotel which looked like it was about to collapse and I didn't like leaving my car there. We then went into the hotel which looks rather striking at first but then you soon see bits of the wall missing and how poor this hotel looks by looking behind the reception desk. There was only one girl on reception and she was dealing with a complaint about the rooms, so I was already lowering my expectation. We then got served and the girl was really lovely and we got served really quickly. We took a lift to the second floor and walked along the corridors which really did look like the shining. We walked past a pair of random jeans on a windowsill and then to our room. It was a standard small size but as we looked closer there was cobwebs everywhere, like big ones. I don't mind the odd little one but these were big and like it hadn't much touched in ages, there was big chips out of the woodwork on the dresser and it looked like Jack actually tried to axe his way through the bathroom door with the big dent and split wood. The bathroom floor liked very dirty and stained. The toilet roll holder was rusty and the shower cubicle was extremely dirty. The windows were old wood and so we were facing the road with noise and it's a cold time of the year. I can deal with noise but if you can't then you may not like it. I attempted to put an old radiator one but it soon smelt of burning and I turned it off. luckily we were there for a gig, so we only spent about 8 hours in the room and managed to laugh about how bad it was. It was cheap, so if you're only going to spend a few hours there and don't care about the above then do it!

  • M Winston

  • February 2015

Basic but clean and good value

A nice room with a clean ensuite.

Could have done with a handle for the ensuite instead of having to try and open gripping the lock. Good value for money and only a £7 taxi ride to the centre of Birmingham.

  • G Price

  • February 2015

All the essentials were bang on

After booking i saw the reviews and was not feeling too positive.

In reality, car park was close & free, reception staff great, room was recently refurbed, very clean and tidy. Breakfast in the morning was good. Hotel is an amazing building, massive and a bit empty feeling. they're clearly going through a refurb. The areas is a bit dodgy, and there seems to be a lot of road workers staying there, but staff were great. its about a £5-6 cab out of centre of town.