Reviews - The Paragon Hotel



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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (366)

33% would recommend it to a friend


Customer service


Food quality

Room quality


  • Steven S

  • September 2015

Terrible hotel. One to avoid

I have never given a negative review before as I generally like to give the benefit of the doubt that I had a one off bad experience but this place is truly awful.

I paid for a double room, but my bed took up 2/3 of the room, including pretty much the full width. The room was mouldy, the heater was literally falling off the wall with exposed screws. The screws were coming out of the door handle, the shower was falling apart and to top it off I had no hot water. I asked reception about the hot water and was told it would be sorted when maintenance got off their break. An hour later, still no hot water and I got the distinct impression the receptionist really didn't care. Long story short after further complaints, the following day I was given the key to another room to take a shower which was also mouldy and the shower was again falling off the wall. On checkout there was no apology just a "bye" as I handed my key over. A very unpleasant experience all round.

  • Richard Emra

  • September 2015

Staying at the Paragon Hotel

Okay for the price!

  • Paul S

  • September 2015

Terrible Room.Environmental Health need to visit!

This was a last minute booking and I arrived to a stressed out receptionist whom hadn't had a break for 6 hours and said on the phone "I'm having a break I don't care if they sack me".One of the lifts couldn't be called as button was missing on ground floor.

The room was large,bedding was clean however their appeared to be mould on the wall and the decor was poor. I wouldn't stay ever again!

  • A Reed

  • August 2015

Bad bad bad!! Stay away! Do not book

Do not book to stay here.

We arrived at 10.45pm on Friday 21st, after waiting to be checked in at reception for 25mins we were given room 301. 3rd floor passed 10's of empty open rooms all in need of attention. On first impressions, in the dark, the room looked ok, how wrong was I. The electric in the room was not working, the throw over the bed was dirty and the room was in over all poor condition. Coming out of the room to try and get the electric to work I can hear running water, the cupboard next to room 301 was open, to my dismay water was coming from the ceiling on to an electric fuse box (see pictures) Finding this I went to reception to get things sorted. I would have got more sense out of talking to the marble floor in reception. Finally offered a room change, 302, next to our existing room, back up I go, only to find the ceiling in this room has fallen down, the whole ceiling in the bathroom was on the floor (see pictures). When I alerted the girl on reception she was unaware that the ceiling had collapsed and came up to the 3rd floor to investigate. She was shocked at the state of the room and also I made her aware of the cupboard with dripping water. Feeling really unsafe at this point I decided the hotel was not for me, after further discussion I was given room 429. 4th floor across a discussing carpet, fit only for the bin the lock was hanging from the door!. Not a great start. By this point I just wanted to sleep. Next morning I start the search looking for a new hotel but due to having to be at a wedding in less that 3 hours, and having to pick up my suit from the city, this was an impossible task with no 3G or Wifi in the room. Being out of the hotel most of the day and late into the night Saturday, I had no choice but to stay. Before heading out I jump in the shower, looks great with two shower heads, its not great. The smell from the drain once the shower runs for a few minutes was unbearable and due to the very slim line shower tray, water cascades over the top. Quick shower and I want to get out. Stood in front of the wardrobe naked the door opens wide, the chambermaid has decided she wants to clean my room. Embarrassed she closes the door, no apology, nothing. Sunday morning can not come quick enough. On waking up and and need a drink I head to reception, via the lift, only to fall badly and cut my arm. The chrome wall mounted bar handle in the lift gave way and I fell, this exposing a large metal screw to which I fell on. (see pics) This was the final straw, I just had to leave. I was given £45 as 'a gesture of goodwill' on checking out although this does not compensate for this disgusting hotel. On checking out I was one of 4 couples complaining at reception, with another guest referring to the hotel as hell, which I can only agree with. The service can only be described as shocking with staff seeming to not know what to do, nor did the girl on reception have any clue over to the legalities of the role she was trying to carry out. This really is the most disgusting hotel I have ever stayed in. I have posted this same review along with the pictures to trip adviser.

  • B Pincher

  • August 2015

Would not Stay here again.

Mattress Springs gone, very uncomfortable.

No Hot water. No Remote for the television.

Not dreadfully dirty, but I came out feeling grim. And there was no one at the desk to even complain to.

  • C Carson

  • August 2015

Horror Movie

Nothing more to say than this was more like a horror movie than an overnight stay

  • Peter M

  • August 2015

Unbelievably Poor Standard

To be welcomed by a member of staff who had been working there for 3 hours, not knowing herself what the process was, to then being given the key, not being told which way or where the room was.

On route to the room, there were parts of the ceiling missing. Once in the room, there was mould in the shower, in the bathroom itself, and then damp on the walls in the room too. The bed itself was extremely uncomfortable, however to the hotels credit, the sheets were clean. All in all one of the worst places that I have stayed, and considering I have completed two tours of Afghanistan and have spent weeks at a time sleeping on the floor says a lot. I would highly recommend that you avoid this hotel.

  • M Boston

  • July 2015

The hotel was horrible it was dirty. The toilet didn't flush the shower dripped had no power.

When I told the manager about problems he made me feel embarrassed and called me liar infront of other guests.

Poorest customer service ever experienced. Will never be staying again.

  • kenny s

  • July 2015

Never again

When we arrived it seemed ok.

When we went to bed all electrics went all night and morning. We hardly slept due to noise from outside. I would never stay there again.

  • azrael s

  • July 2015

Still fixing the hotel

The floor we were was still being refurbished.

No power in the room. They sent a repair man

who used screwdriver to turn on power.