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Reviews - The Paragon Hotel

3Self Classified Hotel Ratings explained
145 ALCESTER STREET , BIRMINGHAM, B12 0PJ
Situated in the vibrant Irish Quarter the Paragon Hotel is just a 10-minute walk from Birmingham's centre, the Bullring shopping centre and a 5 minute drive from the ICC. This impressive Victorian hotel offers traditional home-cooked food in The Princess Helena Restaurant, and our cosy Naylor’s Bar offers a great range of beverages and light snacks to suit all. Free Wi-Fi and car parking is available for all guests and throughout Summer 2014 guests receive a 25% voucher off food and drink purchased during their stay (until 31st August), exclusions apply.

With close links to all major motorways and just a 20 minute drive to the NEC and Birmingham International Airport, the Paragon hotel is the ideal place to stay whether staying for business or leisure.
Picture of The Paragon Hotel, BIRMINGHAM at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since May 2013 Customer recommendation
Guest Reviews Based on 364 reviews
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  • Family friendly
41% recommended this accommodation to a friend 44% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

The bar
I was surprised that a) it wasn't possible to get a packet of peanuts from behind the bar(!) and b) it closed at 10.30 on a Saturday evening, even for residents

Reviewed by
Ian Rance

From Iver, UK
Who stayed in September 2014

Travelling alone

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Shocking
We ordered the room online and admittedly it was only £50. I got a feeling for the place as soon as I saw the "type" of people in the queue in front of me. The staff on the reception desk were friendly enough but looked bored and unhappy. We got placed on the 4th floor - room 428. The door handle was literally hanging off, incredibly wobbly both externally and internally. The state of the room inside was awful. The carpet was filthy. The walls were pretty grim. There was a new looking electric radiator which had been fitted to the side of the old location, this had been clumsily filled with filler and left unpainted. The toilet seat was loose/broken - e.g slide to the side if you sat on it. A sign in the shower requested that you ensured the shower curtain was inside of the shower tray/bath whilst in use... the shower curtain was some 4"s to short to even reach the edge of the shower tray. The wooden window frames are rotten and falling apart. The lifts were dirty (food on the floor) - I appreciate this is from the some what dubious characters that had booked the location but there should be staff on site checking these things.
Having complained to reception regarding the room we were moved to a room on the second floor. This room had been refurbished, presumably recently, it was of a much higher standard than the afore mentioned hell whole (I'd have put a chair and my bags against the door if I'd had to stay in that room). The new room was 218. Everything was a lot better in here, however, the window in the bathroom was broken, not the glass, but the frame, it looked as if someone had tried opening it by sliding it up, only for the bottom panel of wood to fall out. This had again been clumsily repaired by screwing to short strips of metal to it - wind whistles through the holes either side, which you can fit your fingers through. The repainted walls in the bathroom are already showing signs of a damp problem coming from outside, a corner strip on the plastering had rusted through. The sealer around the shower was grubby and on the edge of the door was disgusting. There were also marks on the walls in the main room. Little things that required more attention - the tray with the tea/coffee - only one sachet of sugar! Why's that... because no one has bothered topping it up after the previous customer left. The bed was ok, not uncomfortably as such although I could feel the springs in it. The sheet had several small holes in it.
Breakfast the following morning wasn't really by choice but I was hungry. After a brief interrogation in the hall by the woman on the desk I made myself a bacon sandwich. There wasn't really any indication as to whether you just helped yourself or whether someone served you. You help yourself. I had a bacon sandwich, the bread was fresh and pleasant and the bacon was ok. Again the staff gave an impression of not really wanting to be there.
Stag / hen doos are probably the basis for the customers this hotel receives, hence the mess and damage. There is a huge lack of enthusiasm in the staff, what was most likely a fabulous piece of architecture along time ago has been left to decay. I suspect this building would require an enormous some of money to modernise correctly, there are hundreds and hundred of windows to replace etc... as such the owners clearly are just doing what they have to, bare minimum to keep it going.
I would personally not choose to stay in this hotel again. It was only £50 for the two of us for one night but I left wishing I had paid more and stayed else where.
With regards to the "What is this accommodation suitable for" - I really am unable to tick any of the boxes...
This hotel needs investment, running properly, bringing up to a decent standard - or closing.

Reviewed by
Rob Meade

From Bristol, UK
Who stayed in September 2014

Couple

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Dirty, Extremely Noisy, Bad Loacation
This place should be flattened and started from scratch,

Reviewed by
J Clark

From Exeter, UK
Who stayed in September 2014

With colleagues

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Great value given where it was located.
I read the negative reviews of this place, and I suppose some have merit. It's a big old place, currently in the process of refurbishment. While I was there, they had a big wedding on - which was noisy until quite late.
But I'm not a light sleeper, so it didn't bother me. Comfy bed. Good duvet. Shower was hot, and not too small. Room was clean. And all for a price a third less than other hotels in the area. With the money I saved, I had a great meal out.

Reviewed by
Jake L

From UK
Who stayed in September 2014

Travelling alone

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Paragon review - basic and not quite the bargain it seemed
The reception is very attractive in marble, but the carpets in the rooms and corridors are somewhat stained and the walls in need of repair and painting. Missing curtain in the bedroom, and the single curtain on one window didn't completely keep the light out. Worn furniture (desk badly scratched) Only one socket by the TV. Plates instead of saucers with the cups! No TV remote and fiddly to try and change channels on the TV. Bed and bathroom OK, clean linen and towels. Breakfast was reasonable both in quality and price. At £45 for the special offer room price (excl breakfast) it was cheap but still did not feel great value for money as overall it felt somewhat down at heel.

Reviewed by
D Nancarrow

From UK
Who stayed in September 2014

Travelling alone

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Could be better
Room was very tatty, and looked nothing like the pictures online. I asked for a view of the city centre which was ignored with no explanation, various scuff marks on the walls, and tv reception very temperamental. Don't get me wrong, its ok for £50, but I wish id paid a tenner more and booked a travelodge.

Reviewed by
Rob B

From Birmingham, UK
Who stayed in September 2014

Couple

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Should be nice once/if the refurbishment is finished!!
The hotel on apearance from the outside looks very grand despite being in a run down area. The reception area is partly refurbished with a highly polished new marble floor, yet a reception desk that is still being worked on. The bar area has been done up and is pleasant however the rest of the place is having work done to it.
The room itself was small and condense, but it was clean. Some of the fittings were just about hanging onto the wall and there were some major stains on the carpet. The toilet and shower area were very cramped, but the shower was pretty good.
One major downer was that there was a joining door with the next room which was not sound proofed and neither were the walls - as such you could hear everything, including when they came back from their night out at 4'30am!!!
The breakfast is a choice of continental and/or cooked, although the cooked is plated for you as the dining area/kitchen was being refurbishment.

Reviewed by
Andrew H

From Stamford, UK
Who stayed in September 2014

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Review
This was my worst experience of booking a last minute deal. The room was old and very dusty un hoovered carpet. There was no chair to the dresser, no main light to the room and the room tv was malfunctioning. With no shower I was left with the choice of not washing or going In the dirty old cracked bath. I was very very disapointed and will not be returning at all

Reviewed by
H Grant

From Edinburgh, UK
Who stayed in September 2014

Travelling alone

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Good experience apart from noise at night
Very loud music being played seemingly from within the hotel woke me at 4 a.m. on the Sunday morning. It continued for a long time making sleep impossible.

Reviewed by
J McGinley

From Hoylake, UK
Who stayed in September 2014

Travelling alone

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Romantic adventure in Birmingham
in Birmingham for the Waterboys at the Moseley Folk Festival. The hotel was lovely if a bit worse for wear. Cozy room with ultra comfy bed. Loved the history of the neighborhood and found an amazing church which welcomed us with its brilliant architecture. Thriving communities and endless energy...fabulous dining in Birmingham and Moseley. Perfect location so we could walk everywhere. Look forward to returning and checking on the restoration process.

Reviewed by
LeslieJo M

From USA
Who stayed in August 2014

Couple

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