Reviews - The Paragon Hotel



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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (341)

28% would recommend it to a friend


Customer service


Food quality

Room quality


  • Kimberley S

  • November 2015

Never book this hotel!

This hotel in reality is nothing like that pictured on the LateRooms website.

It is extremely run down. When we arrived to our first room, there was a pane of glass missing from the window. To be fair, once made aware the hotel staff moved us rooms. We had booked a twin and got a double but that was the least of our worries given the state of the hotel. It is dirty, smelly and not kept well. There were men hanging around the reception and the corridors which was really odd and very intimidating. We also couldn't use the car park they had advertised as it was closed due to recent vandalism of vehicles. Please never book this hotel.

  • nicola d

  • November 2015

This is not a 3* Hotel!!!

We booked this hotel as a last minute deals for £50.

We would usually only stay in well known hotels such as Premier Inn but this had been advertised earlier in the week at £75 which was the same as the Travelodge which was not rated. I should have read the reviews as I never would have booked. The hotel staff were helpful but the walk to the room was just awful. The corridors were stained, filthy and smelly and there were numerous people just hanging around everywhere. To be fair the bedsheets and bathroom were quite clean (apart from the blood splattered on the bathroom wall!!!). My main issue is that it is totally misrepresented by being advertised as a decent hotel for business travel when it is clearly far from it.

  • Richard N

  • November 2015


Mould everywhere, dirty carpets, heater didn't work, couldn't plug anything in, TV didn't work, no hot water!!.

I have emailed hotel 3 times now. And no reply, rang and they said they would contact me, nothing!. Not very professional!!!

  • Ria W

  • November 2015

Room for a night out

Room served its purpose.

Some where to get ready and sleep for w night out. Budget hotel that's dated but very clean and comfy bed. Pretty good lighting too. Recommended if your not to fussy about luxury and decor.

  • M Macartney

  • November 2015

In serious need of repair

Upon arrival we noticed various parts of the ceiling in the lobby falling away.

This looked to be due to leaks. The receptionist was somehow polite and rude simultaneously. Despite a lengthy wait on our part to be checked in, she continued to answer the phone. She then eventually instructed us that our room was on the 5th floor, which when after wandering around, (past old mattress stored in corridor,) we discovered was in fact on the 1st floor. When we found the room, we then had to flick some sort of electrical isolator switch inside a socket, just inside the door, (in the dark) in order to get some electricity. It would have been nice if this has been mentioned to us. The room was very small, the curtains were filthy and stained, the toilet roll holder fell off the wall, and the old windows never shut properly. The only positive is that the bed appeared to be clean and it was comfortable.

  • Clare F

  • November 2015

What a dump.

The pictures on the website are misleading to say the least.

What on earth IS this place. Parts of the building are virtually derelict, and it's full of asylum seekers. Walking from the lift to our room down endless long ghostly corridors felt like we were starring in some creepy horror movie. It seemed like a disused old hospital from 1900....piles of rubble fallen from the ceiling, filthy carpets in the corridors, has not been decorated since the year dot. We were the only women in the whole place and felt most uncomfortable. On the upside, the room itself was surprisingly good (compared with the rest of the place). At least the room itself was clean, and the bed too. However I would not stay in this hotel again even if I had the misfortune to be an asylum seeker myself. I'm surprised they didn't choose to go back home rather than stay here. Truly, truly awful.

  • M a K

  • November 2015


The bed was battered.

Gave really bad sleep and backache. Tv was box with channels up to 1-3.

  • S Reid

  • October 2015

Avoid at all costs

My first impression was based on the car park, which is an old run down, abandoned warehouse full of unused rubbish with no security whatsoever.

The actual hotel needs significant improvement, ceiling boards were missing, exposing wires etc. The actual room looked nothing like the pictures so do not be deceived, the heater was broken, so we were given a plugin heater that barely produced any heat. I had spoke to a member of staff prior to my stay and she was rude and unhelpful. To top it off, the area is far from appealing and worrying at times if alone. My advise is to pay a little extra and stay somewhere where you'll feel safe and more at home!

  • N Dorrian

  • October 2015

I booked what I believed to be a good deal on laterooms and from the pictures on the website the looked fine for the price, on arrival check in however we were shocked to find no phone in the room allocated (401) and no hot water.

After phoning reception a few times on my mobile only to then be hung up on first attempt and then eventually getting through a "maintenance man" was sent up and informed us that the water would take 20 mins to heat up. As we were rushing to see a show we had no time to wait so left the hotel un-showered for our show and night out. We then returned around 11pm to find yet again NO hot water. After having to call reception again via our mobiles, the night manager came to check the boiler only for it to spark and almost shock him, we were then moved rooms to 137 which was really awful with damp with stained carpets, mouldy bathroom tiles/flooring and a broken shower that was falling off the wall.

It gets worse...upon falling asleep we are awoken around 2pm with screaming drunk guests which went on till after 4pm when we had a knock on our door from the police informing us a girl was being help against her will. This was just the cherry on top of what was already a nightmare stay. My partner had to go to work at 8am so left the hotel feeling exhausted and stressed which was extremely unfair. The whole experience ruined our visit to Birmingham sadly.

  • Steve M

  • October 2015

Avoid like the plague

This is without doubt the worst hotel I have had the displeasure to stay in.

The photos are very misleading, the whole place is falling apart and very tired. On entering out room the smell of fusty dank filled the room, the windows had obviously not been opened for a long time. The furniture was scruffy and one of the twin beds had fallen apart. This place is more a lad hostel than the previous victorian grand hotel the pictures depict. As such we were woken up by groups of lads coming in drunk throughout the night, empty kebab containers were left down the corridor. We saw the police in the hotel twice in one night, once in our room at 4am investigating a serious incident that had been called through without a room number so everyone had to be checked. The bed was very uncomfortable and I still have a very sore back 3 day later. Sheets were however clean. The car park was an old industrial unit in a very undesirable area of Birmingham, the only place was next to a wall on which someone had deffacated on so we parked on the street outside the hotel. £75 a night seemed cheap and now we know why. Pay a little more and you won't regret it, alternatively sleep in your car!