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Reviews - Holiday Inn Express BIRMINGHAM - SNOW HILL


1 Snow Hill Plaza,St Chads, Queensway, Birmingham, B4 6HY

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (52)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • Abby M

  • October 2014

Fine for the money

The hotel is in a business area, on the edge of the city centre.

Its only 5-10 mins walk to the bars/restaurants/shops, but far enough away to be completely quiet at night.

Our room was good. Bed was very comfy and bathroom clean, with great shower. Being in a tower block and unable to use the windows, the air conditioning was a life saver. The room was very tired though, with stains/spills on the walls and chips out of the paintwork. It didn't bother us as we weren't in the room much over the weekend, but would have if we'd have been there for longer. It's a quick fix for the hotel which would make a big difference to visitors.

For the overall cost (breakfast 'free') the breakfast was fine, but not sure why they bother with the hot food when it's such bad quality. I saw an awful lot of (presumably powdered) eggs left on plates - such a waste of money. They'd be better off concentrating on doing one thing really well. We got a very reasonable rate for the weekend though, so it met our expectations for the price. We'd definitely stay again

Response from hotel

Dear Abby M,

Thank you for your review. We are happy to read that you like our convenient hotel location and comfortable bed. We are sorry to hear that our room accommodations and breakfast selection failed to meet your expectations. Please accept our apologies for any inconvenience you encountered. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. We hope to welcome you back upon returning to the area.



IHG Care

  • steven c

  • September 2014

Great value for money

Great location, friendly & polite staff, city centre location & very good price.