Reviews - Holiday Inn Express BIRMINGHAM - SNOW HILL


1 Snow Hill Plaza,St Chads, Queensway, Birmingham, B4 6HY

Price From 268.48 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (87)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • Paula J

  • August 2014

Clean & Modern

I've stayed here twice for business - it's a very modern hotel with good rooms and a great shower.

The rooms are always exceptionally clean and tidy and the bed is a good size. The pillows are a little uncomfortable and you have to ask for an ironing board and iron. The only downside to these big modern hotels, is that you cannot open a window, so the room gets very stuffy at night. The aircon unit is positioned over the bed, so you wouldn't want it blowing on you all night. The breakfasts are very average, so I just grab a grapefruit juice. Apart from these niggles, I'm very happy with the overall quality and service and will be staying again. At £52, it's great value for money in the centre of the city!

Response from hotel

Dear Paula J,

Thank you very much for taking the time to share your feedback with us. I am pleased that you found our property to be clean and modern. I regret if you weren't completely satisfied with our breakfast options.

Despite this, it is pleasing to know that you're considering to stay withus again. Please see us soon!



IHG Care

  • P Emery

  • July 2014

good location good price

however, breakfast is shocking, poor quailty, poor staffing and very below par, but roomwas ok and pricwe was right, just go have breakfast out

Response from hotel

Dear P Emery,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our rooms and rates okay. On the other hand, I apologize for the inconvenience our breakfast options may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.



IHG Care

  • Alistair G

  • July 2014

Good town centre base

Good town centre base

  • Stephen F

  • July 2014

Value for money

great price, including breakfast.

High standard of room, friendly helpful staff, good location for business district. Quiet room and comfortable bed for good night's sleep. Can't really fault it.

  • a willis

  • July 2014

Excellent value

This hotel was very clean, the staff where very helpful at all times

  • ged f

  • June 2014

Pleasant overnight with lovely bar and reception staff ESP Jenny and Dylan

  • Simon B

  • June 2014

Excellent City Centre Hotel

Stayed over when attending function at ICC.

Its a little bit of a walk to ICC but would be fine for town centre. Hotel was excellent. Clean modern room with plenty of space. Reception staff were very helpful. Breakfast was good.

  • P Kalsi

  • June 2014

Short but good stay

Great location, friendly staff and food was good.

Great room, no noise.

Response from hotel

Dear P Kalsi,

I hope this email finds you well.

I would like to thank you for your 5 star review on Late Rooms. I was delighted to hear you enjoyed your stay with us.

I look forward to welcoming you back again in the near future.

Kind Regards,

Lee Goodman,

Guest Services Manager

  • Angela H

  • June 2014

Lovely room as always

Arrived after a very warm day at office, asked which floor I wanted to stay on.

Lovely clean room plenty of space. Room was really warm and I couldnt get the aircon to work but the receptionist sorted it out no problems - Brilliant service in a nice hotel as always.

Response from hotel

Dear Guest,

Thank you for your review. Your feedback is valuable to us as a part of our commitment to customer satisfaction and I do hope to welcome you back in the near future.

Kind regards,

Lucy Thapa,

Holiday Inn Express Birmingham - Snowhill

  • l shen

  • June 2014

New and nice, very central and convenient location

Response from hotel

Dear Guest,

Thank you for taking the time to write to us regarding your experience at the Holiday Inn Express- Birmingham Snow Hill.

We look forward to welcome you in the near future.

Kind Regards,

Lucy Thapa,

Holiday Inn Express Birmingham - Snowhill