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Reviews - Bank House Hotel

3Self Classified Hotel Ratings explained
Bank House Hotel , Worcester, WR6 5JD
Bank House Hotel is located equidistant from the thriving city of Worcester and the cultural centre of Great Malvern in the village of Bransford. With junction 7 of the M5 motorway just 5 miles away its very convenient for many of the business centres including Birmingham, Gloucester and Bristol. We are in a spectacular location and can act as a central base to explore our bordering counties of Gloucestershire, Herefordshire, Shropshire, Staffordshire, West Midlands and Warwickshire as well as the Cotswolds and Wales.

We have our own 18 hole golf course and separate clubhouse with a backdrop of the Malvern Hills setting a spectacular scene. In the immediate area there are a number of activies, indoor and outdoor for young and old and adrenaline fuelled or laid back.

With a variety of rooms ranging, from Suites, Executive rooms, Family Rooms and Classic Bedrooms we have the flexibility to accommodate you whatever your needs or budget. Our Restaurant is open at all meal times and we can also offer Afternoon Tea and Room Service.

We have a number of function and meeting rooms which will accommodate up to 500 in one room with other options for smaller numbers. We have broadband Wi-fi throughout the building for guests in their bedrooms or any of the Reception rooms.

Whether is a business trip or a chance to unwind with all the options available at the Bank House Hotel and Golf Club you can be assured of a great stay.
Picture of Bank House Hotel, Worcester at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since May 2013 Customer recommendation
Guest Reviews Based on 19 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
68% recommended this accommodation to a friend 78% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

If only there was a little more attention to detail
My room was a good size, had a large and comfortable bed, a white tiled ensuite bathroom and what appeared to be new bedroom furniture which would have accommodated the contents of several suitcases.
There was hot water and clean towels.but you may wish to bring your own toiletries as those that are provided are insufficient for two people taking more than one shower/bath over an evening/morning stay The room was quiet.and clean So all very good..
It was a pity that the wall mounted tv had its wires messily spewing from its sides to the plugs and that there had not been more attention to tiny detail in respect of poor cutting in, between skirting and wall and grouting. There was a radiator that I found difficult to fathom which meant the room felt chilly in the evening. Worst of all it had far too bright lighting, which detracted from the creation of any comfortable ambiance let alone a romantic atmosphere.
With the exception of the last whinge the others are somewhat pedantic and trivial yet I mention them as they in my view offer a measure of the attention to detail that separates a four star from a three star facility.
I also found the reception and bar bereft of any staff when returning to the Hotel at just before 11 pm on one evening and had to wait about 8 minutes before someone appeared to let me have a key to the room [no card system here]. This was again no big deal but I was beginning to feel a little annoyed just as someone appeared.
[You are supplied with a room verification card which is meant to be shown to obtain your key but on no occasion was I asked to show it - those with security anxieties may care to note this practice]
The staff members were very friendly and their service was in general very good - although the dining area was affected by noise as builders were working so although another room had been made available as an alternative we elected to eat out.

Reviewed by
Robert H

From UK
Who stayed in November 2014

Couple

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Must visit
Had a great two nights, wish we had stayed longer. The meal was first class and all the staff so very friendly. Will definitely stay at the Bank house again.

Reviewed by
J Booth

From Llandudno, UK
Who stayed in October 2014

Couple

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All the ladies on reception were excellent very helpful ,thoughtful and efficient----- a big positive.
Clearly lots has been improved but the paint work is way overdue en route to room 77!

Reviewed by
Ian T

From Sherborne, UK
Who stayed in October 2014

Couple

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  • Family friendly

The room was a good size and very clean.
If I am honest, the Breakfast was a bit of a let-down, it would have been nicer had it been freshly cooked. It was a weekday morning and quite quiet ,we were the only couple there at 9am ,by then the bacon was hard and unappealing and on a cold plate didn't help. Staff were v nice, & most helpful

Reviewed by
maureen h

From UK
Who stayed in September 2014

Couple

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  • Family friendly

Will Stay Again
Stayed one night while on business and was delighted. From the moment I approached the reception desk I felt welcome and valued as a customer. My room was on the ground floor, large, well set out, spotlessly clean and quiet with everything I needed for a restful nights sleep before a busy day.
I used the bar and ate in the hotel and found every staff member I encountered to be warm, friendly and helpful. I was given a choice of eating in the lounge, the bar or outside on the terrace. I chose to eat on the terrace in the evening sun and found the service to be every bit as efficient as I am sure it was inside. Everything I had was well prepared and presented and breakfast was to an equal standard.
All in all, a very restful evening after a long drive down and I will certainly use this hotel for my future trips to the area.

Reviewed by
Ian A

From Johnstone, UK
Who stayed in June 2014

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In need of updating
Staff were extremly friendly but the hotel is in need of serious modernisation.

Reviewed by
E Jackson

From Macclesfield, UK
Who stayed in June 2014

Travelling alone

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short break
Web directions were in error - last instruction should have read at roundabout tale first exit NOT SECOND!

Reviewed by
Neil O

From Congleton, UK
Who stayed in May 2014

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Very Good
Apart from the areas as of of the hotel looking a little tired everything else was excellent

Reviewed by
John W

From Tunbridge Wells, UK
Who stayed in March 2014

Travelling alone

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Very dated

Reviewed by
L Jones

From Worcester, UK
Who stayed in September 2013

Couple

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Weekend stay
Hotel was perfectly adequate. It was all we needed, a clean room and a breakfast. The food was a bit pricy and the service rather slow. The hotel is being renovated and it is clear that it needs it in places. The rooms which have been redone are smart, but the leisure centre was closed while we were there - which we weren't warned about.

Reviewed by
Francis B

From UK
Who stayed in September 2013

Couple

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