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50% would recommend it to a friend
Hotel description complete opposite of reality
Hotel was described as being newly refurbished - this couldn't be further from the truth, at best it would be described as mid refurbishment.
Checking in was fairly straightforward, but receptionist seemed more interested on coach party about to enter hotel. Two rooms booked at same time, while walking up the stairs it was clear to see that the description of newly refurbished wasn't true, as stairway walls were chipped and damaged. First room was acceptable, and being booked last minute was pretty much what you could accept for price, but second room was not in close proximity. To find it you had to go through doors with signs saying "no access passed this point" not just one but four on the door and walls, ignoring this the smell when opening the corridor door was overpowering with damp. The room was a little further on and didn't look too bad on entry, but when looking in bathroom we were confronted with a towel behind the toilet that was soaking wet and had a brown rust mark so can only guess how long had been there. On returning to reception to request another room as this was really below par. We were told to sit and wait while 5 couples from the coach party who returned after us were seen to regarding complaints about their rooms. And the receptionist was overheard to say "oh well they are through late rooms". After waiting for all the others to be found acceptable rooms we were offered a room that had been refused by another couple, this was on a floor that was being repainted and while the smell of paint was overpowering it was far preferable to revolting smell of damp, and with attitude from reception we really couldn't be faced with making another request. Thankfully we were only staying two nights. To top it all the room had three lamps,only one worked, the windows were unopenable and the wood quite rotten and the television, gave a fuzzy BBC one and no other channels. However the staff in the restaurant for breakfast were fairly friendly, but the food was fairly nondescript, but what you would expect of an average inclusive breakfast. We really can't comment on the entertainment as only returned back to the hotel late In the evening. Would I ever consider staying here again. Most definitely not. Have booked many a room through late rooms and have never had such poor quality, or far from the description as this and Never been made to feel second class due to booking through this agent.
Overnight bed and breakfast
Lovely old hotel.
The rooms are a little tired but clean. Staff were wonderful, couldn't be more friendly and helpful. Not perfect, the tv reception wasn't great, shower was wonderful, the bed was a bit lumpy. I enjoyed the breakfast, which was included. If you want a five star hotel or are quite fussy this isn't it, but for a friendly character filled hotel a short walk to the babbacombe downs and the bus into torquay at a great price thru late rooms then this is the place. Just a note there are some stairs to some of the rooms so if mobility is a problem check before hand.