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84% would recommend it to a friend
The Richmond was a lovely hotel, enjoyed using the spa facilities and gym.
I also had my make up done at their salon, which was lovely. The only problem with our hotel room was heating. It didn't work. The staff tried to fix it but didn't heat up by time we got back at 4am in the morning from night out. The room was smaller than I expected from photos on site but was still lovely. Good value for money and would definitely stay again.
All staff where helpful and very pleasant.
The restaurant staff where so attentive and will be back for sure.
Review, Male, 23
Good Breakfast. Good Room Size. Would have liked a bath in room/ perhaps Iron, Hair-dryer etc. Gym & Spa is across the street and we never had time to enjoy, however our stay was a positive one.
Fantastic room and staff, would definitely stay again
The attitude of some staff members and hidden costs left a sour taste in what was otherwise a very pleasant stay.
The rooms were really nice. Hidden costs such as breakfast not included in room price, although when booking the impression was given that breakfast was included in the price it and no car parking facilities added unforeseen cost to the stay. One staff member was really rude and unprofessional leaving us with an unfair impression of the customer service of the hotel as the rest of the staff were very friendly and professional. The spa and gym facilities were very nice.
Amazing! Would definitely recommend!
Had a lovely short break here, staff were incredibly friendly and helpful especially when we had a small problem with our room which couldn't be fixed at that time, we were immediately upgraded which was lovely and very much appreciated.
5-10 minute walk to main shopping area and not much further to the docks. Would definitely recommend to others and we will be returning!
New Year's Eve Stay
I was very concerned I would not get much sleep not only was it NYE but there was a wedding party staying in the hotel, however we did not hear the bar from the bedroom on the 2nd floor .
The staff where all extremely helpful, ( day & night staff) the room had that lovely "new carpet" smell!. Excellent facilities within the room & the bed was very comfortable. Breakfast was a very good varity of healthy options / full English or pastries. An easy 10mins walk down to the dock area via Liverpool 1 . We used the Q car park a short walk from the hotel & with the hotel discount only £7:50 for 24hrs. I don't normally leave reviews or re-book but I will be re-booking another Liverpool break in the summer & am looking forward to re-booking at The Richmond . The only negative thing (to be very critical) was the view from the window was a brick wall . But luckily I didn't want to spend all my time looking out of the window!.
Went and stayed Christmas Eve and found the staff most welcoming , room is spacious and beds so comfortable ,room lacked in ambiance .room most practical.
Ashley organised everything and we are most thankful for makecour stay so plesent
not very good hotel