Reviews - The Richmond


24 Hatton Garden, Liverpool, L3 2AA

Price From 277.74 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (253)

84% would recommend it to a friend


Customer service


Food quality

Room quality


  • Manisha S

  • February 2015

Clean, friendly, nicely decorated hotel and conveniently located

I had a very pleasant stay at this hotel whilst on a 2 night business trip.

It's a short walk from Liverpool Lime Street station and also from Liverpool One shopping centre. It has been nicely decorated throughout, rooms are modern and clean. I ate all meals at the hotel, there's enough to choose from on the menu, service is great too. The fitness and spa facilities over the road are small but adequate and were not particularly busy when I used them.

  • John B

  • February 2015

Disappointing stay

The website said the Richmond was dedicated to providing an exclusive experience but overall is was quite disappointing.

The room was quite small compared with a lot of past hotel stays even at budget-type chains. Apart from a small drawer in each of the bedside tables there were no drawers for clothes so that was inconvenient. There was no dressing table type of area with a mirror so again that was an inconvenience and nowhere to sit apart from on the bed. The window was only single glazed, perhaps because it's a Grade 2 listed building and cannot be changed, but it meant there was a cold blast from it unless the curtains were drawn. Due to the single-glazed window and with the room being at the front of the hotel, on the Friday night sleep was disturbed throughout the night with people shouting on the road outside having obviously been at pubs & clubs that evening. There was a crack in the plaster in 1 corner virtually from floor to ceiling so that made it unsightly. The safe did not work since it appeared that whoever had used it last had left the door open but engaged the bolts with their passcode number and so it couldn't be reset, certainly not by me. Admittedly as I was only there 2 days I didn't bother to ask for it to be fixed but it should have been checked beforehand. The large TV was very good though as was having a mini-bar/fridge and it was kept very clean. Breakfast choices were OK but the food was only warm in some circumstances rather than hot. The staff were very efficient though. Finally, ordered a paper for both mornings but only received one on the first. Again, didn't mention that to reception, just made a mental note as it were. Overall, no serious complaints just disappointing in general especially as it was a stay partly to celebrate my wife's birthday that week.

  • Henry T

  • February 2015

Fantastic wish I could of stayed longer!

Fantastic wish I could of stayed longer.

  • A Rees

  • February 2015


When we arrived we were given a room with only a shower.

As I am recovering from an ankle operation I asked if it was possible to move to a room with a bath. This was done with little fuss all the staff were very helpful, food was good and I would return to this hotel.

  • andrew maguire

  • January 2015

romantic break

i booked this hotel for my wife and i for our 24th wedding anniversary.

we were made to feel very welcome as soon as we arrived. first impressions last. very impressed with everything about the hotel.breakfast was very tasty, and plenty to suit everyone tastes . the only down side was there could have been more choice on the evening menu, however the food was fantastic. we will returning soon.

  • James M

  • January 2015

Good hotel close to centr

Nice and clean hotel, booked a suite and was given an apartment which was ok.

Wifi was good. Difficult finding on sat nav. Only problem was they allowed guests to breakfast in their house coats and slippers at a buffet breakfast. Minimum dress code should be that you are dressed. Mentioned this at reception but not bothered. Staff very courteous.

  • e blair

  • January 2015

The Richmond

The Richmond was a lovely hotel, enjoyed using the spa facilities and gym.

I also had my make up done at their salon, which was lovely. The only problem with our hotel room was heating. It didn't work. The staff tried to fix it but didn't heat up by time we got back at 4am in the morning from night out. The room was smaller than I expected from photos on site but was still lovely. Good value for money and would definitely stay again.

  • B Connor

  • January 2015

Great service

All staff where helpful and very pleasant.

The restaurant staff where so attentive and will be back for sure.

  • Matthew G

  • January 2015

The Richmond


  • J Rimmer

  • January 2015

Review, Male, 23

Friendly service.

Good Breakfast. Good Room Size. Would have liked a bath in room/ perhaps Iron, Hair-dryer etc. Gym & Spa is across the street and we never had time to enjoy, however our stay was a positive one.