84% would recommend it to a friend
Stayed here with my daughter, who was filming in chester for a popular soap opera, didn't wait long on arrival given our room key's, declined help to room as there was a lift in the foyer, while entering our room realized there wasn't twin beds as requested, so decided to report this to staff at reception.
Staff again very helpful and said there actually wasn't twins in the 2nd room, but could be made into twins & room service would be more than willing to accommodate. We waited the 1st night no twin beds, 2nd night no twinbeds & 3rd night no twinbeds with room service only ever changing the towels & bed once in our 3day stay. Daughter extremely tired after filming for 2nights & having to share a bed with her mother not ideal. Requested more tea & coffee & milk waited about 2hrs still had same cups & saucers from the 1st day that I just washed in the bathroom sink. Over all lovely comfortable bed, room very nice, friendly staff. Don't think I'd stay again for business, just for the lack of sleep due to the twin bed situation.
Not the best
From the outside of the hotel it looks good, so does the reception etc, then go to your room and there was black dirt marks on the tiles in the bathroom and the room wasnt the cleanest.
when we were looking for the hotel, the satnav sent us to the richmond in the middle of Liverpool, something should be done to prevent that, as a lot of people have made that mistake as the people in the intown richmond had told me.
Good but not great
Still one of the best hotels in Liverpool, they aim to please but prices if not bought through offers are expensive
We stayed for one night at the Richmond and had a lovely suite, we dined there and enjoyed a lovely breakfast in our room.
The staff are all very friendly, the rooms lovely and comfy and very clean. As the room was so large we decided to stay in and have a relaxing drink watching the big tv. A really good stay, many thanks.
Comfortable, friendly, clean.
Kate Burt ~ Suffolk
A wonderful trip, helped considerably by courtesy of staff and cleanliness of accommodation.
Compared very favourably with The Randolph Hotel in Oxford, (a trip there may give some tips on how you might improve further) as your city centre location is perfect for both business and pleasure.
Excellent relaxing accommodation.
A good, central break
It was great to be greeted with a free upgrade to an apart-suite.
Staff were friendly and the room was spacious and comfortable with the biggest TV we'd ever seen hidden behind a fake mirror. The breakfast was a bit of a scramble due to the layout of the dining area which meant everyone had to bunch up in one corner to serve themselves from the buffet and it depended on what time you got there as to how fresh it was.
Intriguing blend of old and modern
All staff were very friendly and professional.
Location good - a short walk away from the centre. Hotel premises were an interesting mix of traditional and modern
Didn't use the spa facilities because I hadn't noticed on the website that these were not contained in the hotel itself.
We stayed just one night but wish we'd booked for two.
Staff really welcoming and couldn't do enough for us. Beautiful room, very opulent. Really comfortable bed. Will definitely be going back.