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85% would recommend it to a friend
A lovely, relaxing break
Rooms are brilliant, spacious and luxurious. Lovely breakfast. Gym and spa across the road is just fab. Went three times during my stay. Treatments are cheap. Felt so relaxed and didn't want to leave.
We really enjoyed our stay at The Richmond.
The rooms were beautifully decorated and clean with a very comfy bed. The food was fantastic and staff really polite and helpful. The use of the spa facilities was great and rounded our trip off nicely. The only down side was the noise from the water pipes which woke us up a couple of times in the night.
The staff were excellent and nothing was too much trouble.
We were given an upgraded room which was very spacious and comfortable. It made our stay in Liverpool even more enjoyable.
Hotel & staff were lovely, very welcoming nice room and food was excellent.
Couldn't fault it we had a lovely time and if we go to liverpool will return!.
It is an impressive building and the room was excellent.
The hotel was very clean. We visit Liverpool often and have stayed in a number of different hotels. This is the first time we've had anything to complain about and the first time we've found it difficult to relax in a Liverpool hotel. The décor in the dining room was unsettling and being woken throughout the night by the pipes and what sounded like a waterfall didn't help.I mentioned this when checking out and was told we could have asked to be moved- we wouldn't want to move in the middle of the night. The hotel must know about this problem in certain rooms as I've since read other reviews mentioning the water/ pipes. Breakfast was disappointing- a long, slow queue for the hot food. which my husband joined. I had the cold food but the choice was very limited compared with other hotels. It was good that we could leave our bags and didn't have to carry them round. I think it's a shame as with a few improvements it would be an excellent hotel.
2 night anniversary break
The hotel is located a short walk from all restaurants and shops but we didn't need to get one taxi.
The spa is nice and small and very relaxing. Our apartment was lovely, very quiet too. A great stay and great value for money !
We had a great weekend break at this hotel.
Niki and Marcus's city break
Arrived at Richmond at 1.30pm with my 17-year-old son.
Told check in wasn't until 3pm so we left bags and returned after lunch. Room still not ready, so we were offered a complimentary cuppa in the restaurant. didn't get key to room until 4pm. I had reserved a twin room, but by way of compensation, they offered us an upgrade to a junior suite. It was truly luxurious and very spacious. Bedding crisp, towels fluffy, and shower room tiles sparkling. Loved the freedom to enjoy breakfast from our own kitchen, at our own dining table in our fluffy robes. The hotel is ideally located - central, yet quiet. Didn't expect the lovely spa to be outwith the building, but it was directly adjacent, so not too much inconvenience. Staff were pleasant, helpful and attentive. The head of house keeping called at our door each evening to check that the room had been prepared to our satisfaction. We didn't dine in the hotel, so can't offer comment about the food. All in all, it was a thoroughly enjoyable experience and we'd most definitely return.
Richmond hotel Liverpool
Incredibly disappointed with our stay, we purposely upgraded to a suite to include a kitchen, only to discover that one of the appliances did not work so I had to go hungry.
The other issue was that the shower was ridiculously noisy with a disruptive water flow, one minute it was hot the next it was cold.