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Reviews - The Richmond


24 Hatton Garden, Liverpool, L3 2AA

Price From 119.93 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (130)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • Bethan P

  • November 2014

A lovely, relaxing break

Great location.

Rooms are brilliant, spacious and luxurious. Lovely breakfast. Gym and spa across the road is just fab. Went three times during my stay. Treatments are cheap. Felt so relaxed and didn't want to leave.

  • F Pool

  • November 2014

Lovely Hotel

We really enjoyed our stay at The Richmond.

The rooms were beautifully decorated and clean with a very comfy bed. The food was fantastic and staff really polite and helpful. The use of the spa facilities was great and rounded our trip off nicely. The only down side was the noise from the water pipes which woke us up a couple of times in the night.

  • Janet K

  • November 2014

Super stay

The staff were excellent and nothing was too much trouble.

We were given an upgraded room which was very spacious and comfortable. It made our stay in Liverpool even more enjoyable.

  • Meg D

  • November 2014


Hotel & staff were lovely, very welcoming nice room and food was excellent.

Couldn't fault it we had a lovely time and if we go to liverpool will return!.

  • gillian p

  • November 2014

Liverpool Break

It is an impressive building and the room was excellent.

The hotel was very clean. We visit Liverpool often and have stayed in a number of different hotels. This is the first time we've had anything to complain about and the first time we've found it difficult to relax in a Liverpool hotel. The décor in the dining room was unsettling and being woken throughout the night by the pipes and what sounded like a waterfall didn't help.I mentioned this when checking out and was told we could have asked to be moved- we wouldn't want to move in the middle of the night. The hotel must know about this problem in certain rooms as I've since read other reviews mentioning the water/ pipes. Breakfast was disappointing- a long, slow queue for the hot food. which my husband joined. I had the cold food but the choice was very limited compared with other hotels. It was good that we could leave our bags and didn't have to carry them round. I think it's a shame as with a few improvements it would be an excellent hotel.

  • J Macken

  • November 2014

Good all

  • A Clarkson

  • October 2014

2 night anniversary break

The hotel is located a short walk from all restaurants and shops but we didn't need to get one taxi.

The spa is nice and small and very relaxing. Our apartment was lovely, very quiet too. A great stay and great value for money !

  • Rachel H

  • October 2014

Great hotel

We had a great weekend break at this hotel.

  • niki t

  • October 2014

Niki and Marcus's city break

Arrived at Richmond at 1.30pm with my 17-year-old son.

Told check in wasn't until 3pm so we left bags and returned after lunch. Room still not ready, so we were offered a complimentary cuppa in the restaurant. didn't get key to room until 4pm. I had reserved a twin room, but by way of compensation, they offered us an upgrade to a junior suite. It was truly luxurious and very spacious. Bedding crisp, towels fluffy, and shower room tiles sparkling. Loved the freedom to enjoy breakfast from our own kitchen, at our own dining table in our fluffy robes. The hotel is ideally located - central, yet quiet. Didn't expect the lovely spa to be outwith the building, but it was directly adjacent, so not too much inconvenience. Staff were pleasant, helpful and attentive. The head of house keeping called at our door each evening to check that the room had been prepared to our satisfaction. We didn't dine in the hotel, so can't offer comment about the food. All in all, it was a thoroughly enjoyable experience and we'd most definitely return.

  • Ryan F

  • October 2014

Richmond hotel Liverpool

Incredibly disappointed with our stay, we purposely upgraded to a suite to include a kitchen, only to discover that one of the appliances did not work so I had to go hungry.

The other issue was that the shower was ridiculously noisy with a disruptive water flow, one minute it was hot the next it was cold.