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Reviews - 178 London Road Bed and Breakfast

3

178, London Road, St Albans, AL11PL

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (32)

75% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Robert Small

  • August 2016

Dissatisfied customer

First, my trip was neither business nor pleasure but an urgent 'errand of mercy' for my son who was seriously ill.

My wife booked the facility on line and was left with the clear impression that I would be staying at 178 London Road which looked admirable. On arriving I was immediately re-directed to another, much lesser facility, whilst the bed-room itself was clean and comfortable I was not at all happy with the shared bathroom facilities. The breakfast arrangements were far from being a full cooked breakfast - was just bread for toasting. Perhaps the most disconcerting aspect of my one night stay was that an occupant of another room snored all night. Whilst, of course,one cannot blame the owner for this, the fact that his bedroom was on the ground floor and my own room was on the first floor shows that there is a real lack of soundproofing or similar. One just does not expect to be kept awake for the best part of the night by someone snoring on another floor. I left the pre-arranged sum of £65.00 but in retrospect regret doing that as the value was in no way representative of that sum of money. I rang the owner the next morning to make him aware of my views on his facility. I would never suggest to anyone that they stay at 178, London Road as they might end up in this far lesser facility.

Response from hotel

First of all we are sorry that you were dissatisfied with his

accommodation, but that was what his wife had

inadvertently booked.

I do not have twin rooms in the B&B, and the Laterooms website makes it

quite clear that I have two types of accommodation. Normally if people

have booked the self-catering apartments they are perfectly happy with

everything and it is just the very few people who have not read it correctly

and are therefore disappointed that make complaints. There is plenty of

food for a continental breakfast provided, and I of course cannot provide a

cooked breakfast there.

I will however discuss with Laterooms whether I can sort out two totally

different headings for the various accommodations.

Kind regards,

Carol Nicol

  • G Steadman

  • August 2016

Awful

Be careful when booking a room with these people.

The main b&b is good with nice rooms and good breakfast. If you book an apartment down the road its small, fusty, tired, could be sharing with another couple sharing a bathroom not acceptable. Hated it isn't the word, didn't want to eat or use anything there as felt very clean. Breakfast was fruit in a bowl, cereal in Tupperware, used butter in fridge which is disgusting. Just couldn't wait to get out of there. It's rented out to workers in the week!!!!!

  • J Arrand

  • August 2016

Pay close attention to what you are booking

We were in a twin bed flat with a shared bathroom and kitchen, reminiscent of student digs.

If that is not what you're after and you're expecting a private bathroom and a cooked breakfast then check your booking confirmation to be sure that what you've actually booked is what you want.

Response from hotel

I have three types of accommodation I advertise on the LateRooms website, with a full description of each. If a customer cannot note the differences then I cannot be held responsible. The price differential should be a clue! Nowhere do I state that there are private bathrooms.

  • Tony J

  • August 2016

178 London Road Bed and Breakfast

Great B&B with very friendly owner.

Only issue fro me was that they don't take credit cards, which when on business is an issue not being able to pay by card. WorldPay and various others make it really easy to accept card payments these days!

  • Christophe Andevert

  • August 2016

Professional and sympatics

Nice house, so British.

An beautiful ambiance and incredible scramble eggs. They tried to help us in our project and it's the prouve about a big consideration. Thanks for all. Gabriella and Christophe

  • Lionel L

  • August 2016

Great stay

Really nice and beautiful property.

Very friendly and informative owner. Great breakfast.

  • Shaun Bailey

  • August 2016

178 London Road Bed and Breakfast

The picture on the website is not the place you stay, it's a separate converted terrace house, very close to town, very quiet, has everything you need, the owner couldn't do enough for us, a great venue, great location and good vfm.

  • D Bayliss

  • July 2016

178 London Road Bed and Breakfast

Very accessible to the town centre.

  • pauline williams

  • July 2016

Homely little Gem

Booked this B n B on the morning we were going out, Arrived at 15.30 and was greeted by a lovely gentleman called Barry, he made us feel right at home.

Our room was gorgeous, the bathroom was just down the hallway and was lovely as well. we had our own key and could come and go as we pleased. St. Albans town centre was in walking distance and close to all amenities. The next morning we went down for breakfast and there was lots to eat, had a lovely cooked breakfast and a great chat with Barry and his wife. would definitely recommend 178 London road to all our friends and family. A warm and homely bed and breakfast. We are two very happy customers thank you very much.

  • john barnes

  • May 2016

A good room for the price

We actually stayed in Albert St a little cottage two bedrooms, kitchen and bathroom.

We were the only guest staying so had it all to ourselves. The bedroom was comfortable and clean and we really enjoyed our stay here (one night). Barry was very helpful when we arrived and offered any help and information that we might need. We would definitely return if we needed to stay in St Albans. Thank you Vera and John

Response from hotel

We are so pleased that these very charming guests enjoyed their stay and

hope to see them again soon.

Carol