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Reviews - The Buttery Hotel


11 Broad Street, ,, Oxford, OX1 3AP

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (40)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • Bruce B

  • June 2016

Warm, comfortable and central

Right in the heart of beautiful Oxford.

Bed was comfortable, stairs could be a problem for some with luggage, limited ha go get space for toiletry bags, towels etc in bathroom. Heated towel rail, but not operating.

  • Jacqueline H

  • May 2016

May Morning in Oxford


  • Ann S

  • April 2016

Central Location

The hotel was easy to find in the middle of Oxford.

My room was on the 3rd floor and had the expected creakiness of such an old building but the room was perfectly adequate with good tea tray, and continental breakfast was nice. The only problem was the lack of hot water in the morning which according to reception shouldn't happen but sadly I had a just about bearable shower.

  • A Brown

  • April 2016

Comfortable hotel in central Oxford

Really enjoyed the stay, staff were friendly and helpful and non-intrusive.

We were just staying for a night out in Oxford, so spent little time at the hotel, but it was a good sized twin room, clean and comfortable with a good selection of teas and coffee. Breakfast was a simple continental spread in the downstairs cafe. Accommodated my request for a boiled egg rather than the croissants/ meat selection on offer. Friendly staff, although seemed a little stretched serving both hotel (in a rear private section) and off the street customers (at the front of the cafe). Enjoyed my stay and would definitely recommend to others, the location and comfort of the stay alone are fantastic (coming down to street performers on a Broad Street - a great experience), although if you expect a hearty breakfast, perhaps go with a non-breakfast included room and eat at one of the many places near by.

  • Catherine G

  • March 2016

Central, convenient location

I chose this hotel for its location, which is right in the middle of Oxford, so very convenient for the train station, museums, shops and restaurants.

I had a room at the front, so you do get some noise from people walking past at night, but I managed to sleep very well. The room was clean, comfortable and had everything I needed for an overnight stay. The shower was excellent. There was a good choice at the continental breakfast in the café below. The staff were helpful and friendly. We were able to leave our bags there all day for free whilst we went to meetings in the city, which was a very useful service.

  • Katie D

  • February 2016

Very average

Be aware this is not a hotel despite the name and don't expect anything above very average 3 star accommodation.

The staff seem fairly disinterested, the mattress was old, the bathroom needed badly updated and regrouted. It's a shame as this place has the potential to be amazing and is in a fantastic location but needs badly updated. The WiFi was very patchy so if you plan on doing some work online, I wouldn't bother relying on it.

  • Paul W

  • December 2015

The buttery

Very nice 1night stay, friendly helpful staff

  • Nigel B

  • December 2015

Sightseeing, shopping or just an overnight stay ...

A small but very pleasant hotel right in the centre of Oxford.

Great location with a lovely group of very helpful young staff.

  • S Davies

  • September 2015

The loo was dirty.

I had to clean it myself using the toilet brush. The loo did clean up so it wasn't stained. The bathroom in general wasn't clean with dirty surfaces and a used cotton bud had been left on a shelf.

  • D Norton

  • September 2015

Location Location Location

This is an amazing little Guest House for anyone who wants to explore the various museums, colleges and shops of central Oxford.

All of these things are within easy and level walking distance from The Buttery. It was very clean and room 305 had fantastic views of Balliol and was good for people watching. The breakfast was a fairly bland experience as the room used is tiny and is part of the café at the front, but it served a purpose and it is easy to see how staff are limited in what they can achieve within the space available. As others have pointed out, the stairs to the rooms are narrow and steep, so would pose problems for people with mobility problems. Similarly, there is little here for very young children and the steps would be difficult for them to climb and a pushchair would never reach the summit. However, if you are fit and have children over 8 years old, this is definitely the place to stay.