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94% would recommend it to a friend
Quick and easy stay.
The title says it all.
The location is quiet and rural. yet well signposted. Ample car parking, close to reception. Staff are very helpful, food well prepared and the kitchen is spotless.(You can look through a viewing window from the bistro so they are clearly proud of what they do. I wish more hotels would take a lesson from this. it's a great example of how to get it right.
Amazing Valentines Weekend
Nothing was to much trouble for the staff.
Food was fantastic
Two Studio Ensuite rooms booked through laterooms.com.
Greeting at reception was very friendly and helpful. Studio rooms very nicely furnished, with everything we'd look for provided. We ate in the Bistro, but were able to mix-and-match between the Bistro and Restaurant menus. The food was good, and service friendly and attentive without becoming burdensome. Breakfast was included, and was taken in the Restaurant, with lovely views over the vineyard itself. Again, a good selection of options; the full Welsh breakfast was good. Service was very friendly and attentive, again without being too much. We paid the equivalent of a Premier Inn, but Llanerch Vineyard is far, far nicer.
the honest truth. the whole experience was excellent. we were even upgraded. would definitely recom
Very very poor customer service
Before I leave this review I'd just like to state for the record that I stay in the Vineyard on a regular basis and find the establishment and the surroundings excellent.
On this occasion however I cannot let this one slide by as the matter needs to be resolved. Cut a long story short, I had to leave for work early so got up for a shower. No water pressure at all. Then the water stopped completely. No taps or shower working. Called number listed in our room and spoke to someone. He said someone would be out to resolve. Nobody turned up so me an my partner decided to go for breakfast. Someone visited us at breakfast and told us the water was back on and working and also mentioned that they had had issues with our room and water before. By that time is was too late for me take a shower as I had to leave for work. My partner then proceeded to take a shower and low and behold, no hot water.
Upon checkout, this is where the real issues started. I'm fully aware that hotels have problems that are beyond their control so we all have to be understanding from time to time. My partner reported the fault again at checkout and said that we wanted a refund or partial refund as we had paid for a service we hadn't received, as in running hot water for shower. The young girl on reception was totally useless and had no idea how to deal with the complaint. She said she cant deduct any money because there was no management there to authorise such a thing and nobody would be there until 10.30am. Obviously if I had had been there personally I would have refused to pay but my partner isn't one for confrontation so paid. Upon getting to the car the young girl ran out and offered a bottle of the Vineyard's wine as a gesture of goodwill and said she could use the shower in another room. Well at this time she was packed up and ready to go. Totally unacceptable.
If you have guests staying at your establishment then you should have the support staff there at all times to deal with any issues. I would stay at the Vineyard again but only if this issue is resolved with a refund.
Nice room very clean, good food.
Will definitely stay again
Great place to stay.
Enjoyed everything apart from a noisy boiler that fired up at five thirty each morning.
We told the owner, and he said he would check it out. Lovely people and good access to Cardiff. Can't wait to go back. Really can recommend this place.
I booked this weekend for my husbands surprise birthday present.
It was lovely from the onset, we were late arriving as we got stuck in traffic. The staff were very accommodating and still provided us with a lovely evening meal. We will definitely go there again and would recommend it to family and friends. Thank you very much for a great weekend .
Short notice visit
We were on the way to a funeral and needed to stay overnight near the church so we would be on time.
Went online and booked. When we arrived we were delighted with the staff welcome and the room. Will definitely stay again if in the area