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93% would recommend it to a friend
Clean, modern accommodation.
Excellent reception staff. Expensive for drinks at the bar. Breakfast ok
Excellent hotel.. Let down by poor customer service
Upon arrival checked in all went well..
Until I checked with my colleague. She had paid and had paid £20 more than I had.. When I had booked both rooms the same with adding a £15 option for breakfast.. This was not charged for my room so I queried it and was told we would both have brekfast... So i asked for the bill to be revised so that we both pay the same. Was told not possible and speak to someone the following day at another department. When brekfast came we went through and gave our room numbers. Just as I thought I was told that my breakfast wasn't included. The lady questioned why I thought it was so I explained the situation that I had faced the evening before with my colleague. She told me to take a seat in the restaurant and would go find out. I was left sitting for almost 30 mins and in the end decided to just get a slice of toast and a glass of juice to keep me going as it had put me off my breakfast. As we left the restaurant I asked if anything had been sorted and the lady just said " oh yeah" it's fine. So I don't understand why she wouldn't come over and tell me to go ahead and get my breakfast and just leave me sitting there.
Not the way I expect to be treated. Will look elsewhere before I go back there. Shame really as its a really clean modern fancy hotel.
The most expensive sandwhich outside London!!
Ham and Tomato sandwich (no butter) and fries, £10.
Great place to stay
Lots of lovely green spaces around.
Good to hear the birds in a city. Hotel was clean, comfortable and good location.
Fantastic stay and wonderful service!
Pleasurable stay,crisp and clean as you'd expect.
The food was good, but extremely expensive!
Absolutely loved our stay - spotlessly clean room, modern fresh decor, peaceful and quiet.
Very comfy bed. Staff very helpful and friendly. Could not fault.
We really enjoyed our stay - and the showers are fabulous.....
Me and my partner really enjoyed our stay the hotel was a stunning building and the room was really relax n clean and we are planning our next stay very soon