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95% would recommend it to a friend
nice room, excellent service
This is how to run a hotel
The check-in staff were very helpful and informative
The room was more than adequate, cumfortable bed and great shower
The food was as good as you would find in a 5 star
The only reason service was scored 1 - the receptionist on arrival was very surly and never smiled or made you feel welcome.
On check out there was a different receptionist on duty and she was charming.
We took our granddaughter who is 8 so when we ordered sandwiches.
Tthere wasnt much choice for a child and it took 40 minutes before we got our sandwiches. They were very expensive for what you got and at first we got our sweet with our sandwiches until we told them we wanted them after.
Great time will do it again
Lovely modern hotel,great customer service
The hotel was lovely, love the cabin like feel in the rooms on the left wing of the hotel at least.
The surrounding trees and green make it feel like a resort. Amazing customer service. Smiles and patience. My lost headphones were handed over by housekeeping who then promptly brought them to me at the reception onece I reported them lost. Have had the same thing happen nother hotel and nothing much was done. Only trouble was a poorly done turnover of a room that was being stayed in for a second night. Not much care was taken with the cleaning and redoing the beds.
Enjoyable stay in wonderful surroundings.
A Fruitfull Experience
This Hotel is a fantastic experience from check in to check out.
The staff are highly trained and friendly. The room quality is superb and the breakfast is 5 Stars. Whenever it is "Out of University Term" time - this a great value hotel to stay in. My only critique would be the bar prices are a little steep. However this is a minor point. I will definitely stay here again.
Over promised, under delivered
This was my first stay at this hotel.
The check-in process was quick, slick and thoroughly professional, my room was stylish and clean, and the public spaces were well maintained, bright and welcoming. However, scratch below the surface and the hotel under delivered. Service at the bar was very slow and quite pricey, service in the restaurant was appalling, food (though of good quality) was horrifically over priced (£16 for a starter masquerading as a main meal), and the Restaurant Manager had the interpersonal skills of a house-brick. In my room, the bed linen was too small for the mattress, the pillow cases were creased and untidy, and the shower would not drain without flooding the bathroom floor. Having said that, breakfast was exceptional. The service was excellent, and the food was beautifully presented and used premium ingredients throughout. All in all, the hotel failed to live up to it's potential. Yes I will stay here again (due to location and room-rate), but my expectations will be much lower next time.