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94% would recommend it to a friend
Had a great stay.
Rooms are basic but comfy. Hosts very friendly and accommodating.
Enjoyed stay, great hosts & breakfast
Great stay, Great value, Great people!
An amazing breakfast every day, the bed I stayed in was even more comfortable than my own.
What more could I ask for. The answer: Absolutely Nothing. Thanks so much guys. I will hopefully be booking for next year soon.
I stayed at the Waverley, for just one night as I was going the darts UK Open competition.
I found the owners very friendly and understanding, when I explained I would not require a breakfast, as I live in Lytham St Annes and needed an early start. I found the hotel very clean and a nice place to stay. I would book there again when I am in the area. I would recommend staying here to family and friends.
Very friendly and good value B&B in Minehead
We were only staying one night and booked the Waverley becasue of it's location in Minehead.
The brothers Ian & Mike were excellent hosts and looked after us very well. We booked the en-suite room at the front and it was spacious, clean & warm. Bed was a tad too sfot for me, but that's just personal preference. Breakfast was good (they provided gluten free toast for my wife who is a coeliac), altough I felt that the quality of the sausage could have been better. All in all, a good stay and we will stay again when we return.
we had booked the large four poster room, room is spacious, bed very comfortable with good quality linen on the bed.
They could lose the net curtain things around the bed, not really necessary and a little old fashioned but that just being picky. ensuite shower very clean and worked well, towels also good quality. All in all a very pleasant stay with pleasant hosts. Would stay again.
I was travelling as a lone female arriving in an unknown town in the dark.
I was made very welcome . Shown a comfortable room . Told where I might find an evening meal nearby. Told how to se the facilities & made to feel generally welcome.
This is a great place to stay.
Location is great near to all shops and bars etc.... the hosts are lovely and friendly and the food was varied an very nice. I would definitely stay there again.
Poor customer service
On a way to minehead I had a car accident so for that reason couldn't make it.
My friend rung up on my behalf to make hotel aware of the situation just to be told I would be charged a no show fee as per t&c. I did read t&c and was aware of cancellation policy but thought taking into account my circumstances hotel would of showed some sympathy and just cancelled my room. Clearly making profit is more important.
I would like to mention that I do work for a big hotel company myself, Premier Inn, and am aware of how industry works, as a company we are very strict with our t&c too but every time customer rung me and told me they had an accident or someone got taken into hospital etc, I never charged them or refunded them if they have been.
Perhaps if you try different customer service approach you'd become leading hotel company too or at least best b&b house in your case.