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92% would recommend it to a friend
Poor customer service
On a way to minehead I had a car accident so for that reason couldn't make it.
My friend rung up on my behalf to make hotel aware of the situation just to be told I would be charged a no show fee as per t&c. I did read t&c and was aware of cancellation policy but thought taking into account my circumstances hotel would of showed some sympathy and just cancelled my room. Clearly making profit is more important.
I would like to mention that I do work for a big hotel company myself, Premier Inn, and am aware of how industry works, as a company we are very strict with our t&c too but every time customer rung me and told me they had an accident or someone got taken into hospital etc, I never charged them or refunded them if they have been.
Perhaps if you try different customer service approach you'd become leading hotel company too or at least best b&b house in your case.
we had room 5 it was excellent valve for money,
Only stayed one night passing through,, would definatly stay there again breakfast was lovely and the hosts went out of their way to help.
told I where to go for an evening meal,
and when we was having our meal they were
there as well and came to speak to us.
Four days in Minehead
Excellent budget accommodation, no problems, pleasant stay.
would stay again
Stayed at the Waverly for one night with my wife.
Very pleased with the brother owners, who were very polite, courteous and social. Our room was basic but met our needs given that we were there to sleep, it was clean, tidy and comfortable. The breakfast was ok, but the mushrooms could have been fresh instead of tinned (somewhat picky, sorry).
Fantastic Bed and Breakfast.
Me and my partner would highly recommend Waverley Bed and Breakfast.
We have visited before, last August to celebrate our anniversary and it was fantastic. When visiting mine head for family ties, there was only one place we wanted to stay and that was of course Waverley. Upon arrival we were given a free upgrade due to maintenance work with a shower which of course sat really well. The service we were presented with was wonderful, it could not be faulted, all your needs are attended to and respected.
Minehead Waverley bed and breakfast
Very good bed and breakfast in the centre of town, close to the West Somerset Railway station and bus stops, good value for money.
Lovely friendly atmosphere comfy rooms and great food
Bit of a let down
On entering the hotel we had a warm welcome, but the room was very shabby.
The main window had several greasy child's hand prints, which remained there for the duration of our stay. Carets were very grubby, sink tap came off in our hand several times . Handle was loose on one mug, when it was changed, the handle totally broke off in my hand. Lucky the mug was nearly empty . Shower matt not changed, for two days, so soaking on the floor and floor constantly wet (put signs up to ask guest to be mindful of other guests). Breakfast was tasty and plenty of tea and toast, but we were not asked for any preferences of items for breakfast. No beans offered, just tin tomato put on plate :( On our last day, we had to share our table with other guests, which was awkward .. Too many guests, not enough tables.. Maybe stagger breakfast times ?. It was a shame as staff were very pleasant, the place needs a good clean through and a bit of TLC. We will not return here unfortunately.
very clean rooms and spotless bathroom
very comfortable stay, friendly reception and immaculately clean.
food was great, even though i only stayed for breakfast.