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78% would recommend it to a friend
Great place to yourself
The apartment was super easy to get to, and in a really nice location.
The staff were really friendly and there when I needed them. Would definitely stay here again over a hotel.
The pros for this hotel are that its priced OK for location.
Check in process was simple and hassle free. Amenities are good (iron, hairdryer etc)
In the bad camp, we have:
I found dried blood on the bedsheets (they had been cleaned but still stained), stained pillowcases and towels. General cleanliness is very poor in comparison to other hotels. Overall, the blood on the bedsheets alone is enough to never want to go back. Can't feel clean or rested in that environment. If they cleaned up their act then this could be a great hotel but until then i wont be back.
Such a shame!
The apartment on the face of it was pretty good and I am sure would be fine for people staying there if it was just sorted out a little.
What let is down is that I could not take a bath or shower as there was no hot water at all from the bath taps even though there was from the sink taps. I e-mailed them early that morning to tell them and ask if they could fix it but heard nothing so couldn't stay there for my second night as a result .. e-mailed them for a refund of the second night and again I have heard nothing - strange as they responded to all other e-mails. I took a look in the cupboard in the kitchen where the combi boiler is in case there was an obvious fault to find it in a horrible state with the bottom shelf all distorted and clearly had been soaked / mouldy at some point. Great location and could have been really good but lack of customer service and attention to the important things really let it down.
Fabulous apartment,amazing location,great staff,helpful and friendly,would definitely stay again
A fantastic location for central London, couldn't have been better.
Customer service was very good. The apartment was adequate but could have been cleaner. There were no sink or bath plugs so showering was the only option. The light above the bathroom mirror didn't work and there were no mirrors outside the bathroom where you could see to dry your hair. Instruction to use the oven would have been useful but on the whole the kitchen was well equipped.
The good and the not quite so good!!
Excellent accommodation - ideal for our needs.
Central location, clean and well furnished. If you want feedback we only had 3 cups, the microwave did not work and the welcome pack arrived by email well after we had left Chesterfield on the 20th September - we are not all glued to our mobile phones even if we have one !!!. However I don't want to be negative as we had a great time and were delighted with the accommodation.
Bang in the middle of West End London life !
Excellent , excellent , excellent !.
Clean , modern , contemporary , bright and spacious accommodation 5 minutes or less to Piccadilly , the tube , China Town, Leicester Square , Soho , West End Theaters , restaurants , pubs , Oxford street, Trafalgar Square et al ....and no need for expensive taxis or the expensive and hot , stuffy , cramp -packed tube !. It was like living in the tardis and opening the door in the middle of a buzzing London without ever having traveled !. Absolutely no need to stay in hotel just for room service or dining in.....eat out 24/7 and you can heat up a take away or cook fresh food whenever you like . With it being a suite you can have a nice spacious living room without having a bed and suitcases in your face all day .
Fantastic location overlooking Piccadilly Circus, central to everything we were there for leisure off to the theatre and touristy stuff, although quite noisy of a night time and the flashing lights do shine through the blinds of the lounge area if that's where you sleep, all in all fab stay for what we went to do, would go there again x
Great apartment at an excellent location
We were very happy with the apartment and even happier with the location.
Very friendly helpful guy met us at Picadilly circus and took us around to the apartment. The only reason I gave the quality of the room a 5 not a 6 rating was because the fold out couch/bed was not comfortable at all, very lumpy. Still even with the lumpy bed I plan on saving their number and will use it again if or when I visit London again. Thank you