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80% would recommend it to a friend
Quite good; but not perfect
We found the toilet was broken when we arrived and although they hotel knew, it wasn't fixed until the next day.
They did however provide us with a key to another room with a working toilet (the infamous Room 4) - a little inconvenient at times, but a 30% reduction in the 1st night's charge eased the pain. The only shelf in the bathroom was also missing and not replaced
All in all, not a bad stay for 2 nights over New Year. I would stay again with a few changes and bearing in mind the excellent location, I thought the price was reasonable
Credit where credits due, one word,....just brilliant.
: staff very polite, room, excellent. Overall for a small hotel, top notch.
The Plough - Brilliant!
Stayed here with husband and young son for one night.
The place is really great and I would definitely stay again. Room was lovely, spacious, well appointed and great bathroom. A nice touch was the heart-shaped slate with a chalked welcome message on it and some freshly baked chocolate cookies. Had dinner in the bistro and thought the meal was superb. Bar and bistro had a lovely ambience with loads of candles in storm lanterns. Drinks were good including tasty prosecco on tap. Full English next morning was cooked to order and there were lots of choices eg full English, eggs benedict, scrambled eggs and smoked salmon plus other versions of breakfast. I cannot fault this place at all and staff were so friendly and attentive.
The Plough, Alnwick
Last minute booking very central for castle and gardens.
Lovely room, nice touch with warm cookies on arrival. Staff very approachable and helpful. Breakfast was spot on excellent.
The room we were put in was far below par for the price.
We were unable to get any ventilation through the room they put us in because, a: the windows were sealed shut, b: the bathroom ventilation fan was not working. The hotel had no staff on call to make good these issues therefore we had to put up with the stale air and the smells from the bathroom.