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78% would recommend it to a friend
I paid for 3 rooms x 2 nights in total.
One room was booked with breakfast. Two rooms were room only. We could decide at the time of stay if we would have breakfast or not. They charged my card for two nights parking and full English breakfasts at 4am. This was unknown to me and an overcharge for full breakfasts not had and a charge for two nights parking but it should have been one night as the care was parked on the road on the second night. On departure at 11am they did not tell us they had taken payment from my card at 4am, and took payment again, but for what we had which was cheaper continental breakfasts and we had one night parking at £10. A couple of weeks later I saw my credit card had been charged again at Homestay hotel. I phoned to let them know. The manager was fighting to keep as much money as he could from the 4am charge. He worked it out that the one night car parking charge of £10 had not been taken at the 11am card payment. He also said my brother and his wife had not paid for their breakfast, which was a lie. My brother paid on arrival. He also bought a drink and they did not give him his change from £20. My brother mentioned it and the staff said they couldn't give change you have to wait for the manager to come in. The manager said he would return £60 to my card (not £80 taken at 4am). He said I had signed something to say he could take up to £200 from my account for any extras. I did not know I had signed anything, they didn't tell me and a copy was not given to me I thought I was signing our arrival (which was 2.30am) and wasn't told anything about authorising £200. He was arguing for over half an hour on the phone and I got so tired of this and his lies I just accepted the return of £60. He got the ten pounds for the car parking which had not been added to the 11am payment, but stole the extra £10 from me and promised me a complimentary bottle of wine next time we stay. We won't be staying again and I WARN you to be careful with your credit card and check your receipt carefully to ensure you pay for what you have had. Also the bed rooms are very cramped, the shower is so hot you get burned and the toilet doesn't flush easily. On the positive side, apart from the manager, the staff were friendly.
Great little hotel warm friendly staff nice, comfortable rooms everything you need for a nights stay away from home.
Couldn't have asked for a better place to stay, such a beautiful room and the staff where MORE than helpful even offering advice to us with regards to our home hunt in London which was the reason for our stay.
So accommodating, don't think we could have chose a better hotel!!!. Would 100% recommend this hotel to anyone looking for accommodation before their holiday or if they are just visiting the area.
Recommended for London Visit
Very Clean and Modern , Easy to find , Very Quiet , Nice Modern Laid Out rooms , Carpark with CCTV Very Friendly Staff
Great stay x
I stayed for one night in this hotel as my daughter had a competition locally the next day.
The hotel is modern and clean. The service was great. My only negative comment would be the size of the room. I found it very small with the bathroom door not being able to fully open as it opened against the bed. So if you are a larger frame you would struggle getting into the bathroom. Our room was number 109. I can't comment on other rooms but although it was lovely, the room was very small
Wonderful little hotel
We stayed at the Homestay for one night for the rugby match at Twickenham.
It is a gorgeous little hotel. The staff were exceptional and nothing was too much trouble. The rooms were very modern and clean and the bed was really comfortable. Breakfast was lovely and a very nice touch that the chef came over to talk to us. I would definitley stay here again and would recommend it to others. Very nice hotel.
Lovely and i will be back
The room is clean, the bathroom is beautiful and the hotel is new and modern.
Bed is amazing and i have no words to describe the staff... They are amazing and make me feel so good. I had some problems when i arrived because i didn't know Hounslow and they helped me with everything. The portuguese receptionist was more than nice and helpfull, recommending an APP for my phone to help me with the streets. The manager was also friendly and the housekeeper was nice as well. They are not only doing 'their jobs'. They are also 'there' to help you and cheer you up.
I absolutely recommend. *
Lovely hotel with very friendly staff
I stayed at Homestay hotel in the beginning of February as I had just started my new job and was without my own flat.
The hotel was very nice and extremely well-situated near a tube and train station with easy access to Central London. The staff was very friendly and helpful as it was my first time in London. I ended up extending my stay until the end of February as I was in the process of renting my own flat. The Valentine's Day dinner at the hotel was fantastic. The chicken I ordered was probably the best chicken I ever had. All and all, I am very satisfied with my stay at Homestay and definitely would recommend it for everyone. Full points for the hotel!
The customer service wins above everything
The room is quite aesthetical, but the mirror in the bathroom was completely broken in the middle that I suppose the managent team did not have time to repair.
The towel rail did not work in the bathroom therefore it was quite cold and the towels remained wet. The view from the window overlooks the car park, so it is lesser pleasant. There is no elevator so my partner had to drag all the luggage up to the room. But at the same time they (staff) are very careful and attempt to comfort you with everything. The receptionist guy's attitude and charm definitely adds a lot to Homestay's image.