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50% would recommend it to a friend
Little gem in Hexham
Had problem finding address, but once we found it everything was ok would return at another time.
We booked our room on 23/08/13 for the following night through late rooms.
We were pleased with our choice however a lady called Margaret phoned me on the morning of our expected stay telling me that the room we had booked wasn't free as a large family party had extended their booking , she offered us an alternative cottage. I was hesitant. She said she would get back to me and see what she could do. I then phoned her back and said we would take it anyway to which she said " oh we can't fit you now due to the other guests staying" I told her I was unimpressed as we had organised our weekend around this booking to which her reply was to put the phone down on me !!. I thought she was very unapologetic , unprofessional , unreliable and rude !. Disappointing to have to tell my 5 & 6 year olds that we couldn't go. Stressful to then find another hotel for the same day on a bank holiday weekend. If you book with this hotel make sure you confirm over the phone as they are unreliable !. Good luck !!