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74% would recommend it to a friend
staff were welcoming but went down hill after that
Room cold, shower - dirty, broken door.
batrhroom radiator leaked. no remote for TV. wall lights didnt work. Enough tea and milk for two drinks- asked for more. Photos on web of pub way out of date. Only small bar menu available. Ordered gammon, only to be told none left, nor half menu. So had burger and chips, - very disappointing - got impression it had been microwaved then put in pan. Chips weird - never had chips like this before, - werent frozen, possible fresh chips that had been stored and refried?.
It says breakfast included you only get cereal, toast, juice and coffee or tea. If you want a full English you have to pay an extra £3.95 which is not mentioned when booking. I was intending to have the cooked breakfast, and passing the kitchen there was one on the hotplate, but no one in breakfast room. I decided someone had made the breakfast assuming someone would order at some stage and it would appear secounds later as if by magic. I decided cereals were safer bet. Would I stay here again - not a chance.
value for money
Made to feel very welcome on arrival, room initially cold but soon warmed with heated, room very basic, but for price value for money.
Only grumble was bath mat wet, shower riser broken, some mould round edge of shower tray and shower tray dirty due to what looked like a mop bucket being emptied into tray and not rinsed but removed with ease with a blast of water
Room was cold , dark and dirty .
lights kept flickering unsafely . One of the duvets literally stank of urine. Was told breakfast is served from 8-9.30am .Arrived at 9.20am with 2 children only to be told we were too late , the cooker had been turned off and she was far too busy to make it anyway. ( this could have been a blessing in disguise)
staff very welcoming and couldnt do enough. room very clean the only problem room very cold
staff very helpful and friendly.
accommodation very clean. village very nice. the only problem was room very cold. heating only came on after request and for a very short time but did supply electric heater. bathroom very nice but again cold.
Ice cold in Brandon
Arrived on a cold March evening to a freezing cold room to find central heating was not working although a small electric heater had been provided, this unfortunately was inadequate and did not warm the bathroom.
The result of this was we could not walk on the bathroom floor without shoes. The shower also had mould on it but this is not surprising as there was no heat in the room. The standard of the public rooms were very basic. Although a restaurant was advertised it was not open during our stay and only bar meals were available. The menu was limited but the quality and quantity of food was excellent. The female staff were very friendly although they were clearly all fed up with the complaints of lack of heating. Although WiFi was supposed to be available in the public areas this was another thing that did not work.
I Found this was well located for Durham
The staff were very friendly and helpful.
Short break in Durham
Very good value for money, no frills everything necessary was there.
Tea, coffee and biscuits in room. Complimentary continental breakfast but could order full English for £3.95. Very pleasant and helpful staff. Ample on site parking, 10 minutes by car into Durham. Would definitely stay there again.
I wasn't impressed with my stay at The Bay Horse Inn, Durham Staff welcomed us on arrival but went downhill after that.
We stayed in room 6 mould patches in room and bathroom, the heating only came on for a couple of hours. There was no hot water on the morning. Bath could of done with a non slip mat or similar, also a non slip mat on the floor for when getting out of the shower. The room description said Television, telephone and tea and coffee. Only enough tea/coffee for a couple of drinks. (Good job we brought coffee and milk)
It says breakfast included you only get cereal, toast, juice and coffee or tea. If you want a full English you have to pay an extra £3.95 which is not mentioned when booking. The breakfast was a big let down it was luke warm or cold, seems cooked left in fridge and heated up. Morning staff could of been more helpful and been around to see to clients needs instead of disappearing. Seems as though the morning staff was not bothered
This place would suit someone who just wanted to bed down for the night or building workers
Great Stay in a place that was recommended to us
The staff were great from start to finish and could not have been more welcoming.
The room was clean and tidy. It was a really cold day but the room was warm but quickly became toasty warm with the heater provided in the room. At night the central heating made the room really comfortable to be in. The bed linen was really freshly washed and so were the towels. We had a great nights sleep and had a great cooked breakfast in the morning which was very good value for money. I have stayed in all types of accommodation all over the world but have not enjoyed such value for money and a more enjoyable stay. We will be booking again in the near future
Excellent value for money.
Friendly & helpful staff. Comfortable (but basic) and clean room. Very convenient car parking and good "local" pub.