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70% would recommend it to a friend
Tavistock Arms Gunnislake Cornwall
£180.00 was taken from my Bank Account without my permission on 13th October 2014, by Bob.
I contacted him and asked him to put it back into my account, several times . He promised to do this, but did not. He therefore broke the conditions of LateRooms.com. Thanks, Mrs. Sue Travis.
Were collected from & delivered back to the station.
Great touch. The room was clean but had no hot water for the shower & no reception for the TV. Out in the 'sticks' but good variety of food on offer.
The landlord picked us up from the station and his son dropped us back there after our stay.
This was exceptional service. The rooms were clean and comfortable and the food was well cooked and delicious.
Not really customer facing
I'm a Chartered Quality Professional so am qualified to make observations on customer service.
Having had a week touring the west country and staying at a different guest house every night, the Tavistock Arms came last of the six. Reasons:, very low key welcome, room was clean but smelt medicinal (even the bed linen) and the general tidiness of the site was poor. Having said this, the beds were comfortable and breakfast well cooked and they seem to have a varied evening menu with a good selection of well kept beers. Maybe that's where their focus lies.
this was a very pleasant experience.
we were well looked after and the room was more than acceptable . It was very convenient to the location of the wedding reception !Thanks Tavy Arms well done
We enjoyed our stay at this lovely old pub.
It has a friendly and warm atmosphere, good food and drink. Would definately like to stay there again.
Really enjoyed our stay. Would defiantly stop here again. Friendly staff & locals made it.
Everything fine.....no complaints.......excellent breakfast.
Could do better!
Ordered a double room but were given a twin room and when questioned why was informed that is was the only one available even though this room was booked and paid for nearly 4 weeks in advance.
When the Web site was checked it was still advertising vacancies. The bedding was clean but there were no mattress protectors on the beds. No hand towels just 2 bath towels.Tea and coffee facilities are not in the rooms but on the landing and only available at certain times. Under age teenagers sat on the stairs leading to the rooms and were noisy until gone 11 at night which would be annoying if the rooms were occupied by families with young children.The cooked breakfast was good but no cereals or toast were offered. The dining room could do with a revamp.
Room was cold and couldn't find how to turn the radiator on.